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For Companies At a Glance
- Tasks: Help customers troubleshoot smart home tech issues from the comfort of your home.
- Company: Join Resideo, a global leader in smart home technology and solutions.
- Benefits: Enjoy remote work, competitive salary, pension scheme, and career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: 2+ years in custom installations and relevant certifications required.
- Other info: Work flexible hours in a supportive, innovative environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
ADI now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 8:30am – 5:00pm Wednesday – Sunday. This role will troubleshoot and resolve enquiries from end customers of our authorised Partners/Integrators for connected smart home systems.
This role will suit an individual with solid experience of custom installations and a certification in a control platform such as Control4, Crestron or Savant.
JOB DUTIES
- You will serve as the front line for our Partner\’s customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding of installations to walk customers through how to resolve issues. This includes areas such as:
- ISP modems
- Network topology
- Video Distribution
- Multiroom audio, wired and wireless solutions
- Home theatre configurations
- TV, Media players, cable boxes, etc.
- Surveillance
- Thermostat integration and troubleshooting
- Power management
- Smart Lighting; centralised and wireless
- This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
- Strong communication skills:
- The ability to clearly document all steps taken in the interaction, including theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
- Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
YOU MUST HAVE
- 2+ years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following:
- Control4, Crestron, Savant, URC, Elan.
- Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
- Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialised technology systems such as motorised window treatments, centralised lighting, and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHAT\’S IN IT FOR YOU
- Competitive salary, pension scheme and employee benefits
- Remote / home-based working
- Opportunities for professional development and career advancement
- Collaborative work environment with access to cutting-edge technology
ABOUT US
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the \”EEO is the Law\” poster, \”EEO is the Law\” Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.
JOB INFO
- Job Identification: 17515
- Job Category: Technical Support
- Posting Date: 2026-01-26T17:17:26+00:00
- Job Schedule: Full time
- Locations: Unit 6, Broadgate Business Park, Broadway, Oldham, OL9 0JA, GB (Remote)
- Incentive Eligible: N/A
- Business: ADI Global Distribution
- Hiring Salary Range: Salaries are determined by role responsibilities, candidate qualifications, and geographic location. Additional location/role-specific benefits apply.
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Technical Support Specialist employer: ADI Global Distribution
Contact Detail:
ADI Global Distribution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Control4, Crestron, and Savant. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills across various smart home systems. Be prepared to discuss real-life scenarios where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Network with professionals in the custom installation industry. Engaging with others who work in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves direct interaction with customers, practice explaining complex technical concepts in simple terms, as this will highlight your customer-first mindset.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and custom installations. Include specific certifications like Control4, Crestron, or Savant to catch the employer's eye.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and customer-first mindset. Mention any hands-on experience with smart home technologies and how you can contribute to the team.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated technical information to customers in the past.
Highlight Relevant Experience: Detail your experience with troubleshooting various technologies mentioned in the job description, such as networking, audio/video systems, and home automation. Use specific examples to demonstrate your expertise.
How to prepare for a job interview at ADI Global Distribution
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of smart home systems and the specific technologies mentioned in the job description, such as Control4, Crestron, and Savant. Be prepared to discuss your hands-on experience with installations and troubleshooting, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your exceptional problem-solving skills and customer-first mindset.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You may be asked to explain complex technical concepts, so ensure you can do this in a way that is easy for non-technical customers to understand.
✨Familiarise Yourself with Company Products
Research ADI Global Distribution and their proprietary products like OvrC, Luma, and WattBox. Understanding their offerings will not only show your interest in the company but also help you answer questions more confidently and provide actionable feedback during discussions.
