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For Companies At a Glance
- Tasks: Welcome guests, handle check-ins/outs, and ensure smooth front desk operations.
- Company: Join Cardiff Marriott, a vibrant hub of hospitality in the city centre.
- Benefits: Enjoy competitive pay, career development, and a supportive team environment.
- Why this job: Experience a dynamic role where every day is unique and guest interactions matter.
- Qualifications: Strong communication skills and previous customer-facing experience are essential.
- Other info: Professional appearance and a welcoming attitude are key to representing our hotel.
The predicted salary is between 20000 - 30000 £ per year.
About Us
At Cardiff Marriott, we’re more than just a place to stay — we’re a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you’ll be right at the centre of it all — the face of our hotel, and the first impression our guests will remember.
The Role
We’re looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you’ll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same — and that’s just how we like it!
What You’ll Do
- Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
- Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
- Perform administrative tasks and maintain accurate guest records
- Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
- Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
- Support the wider team while also working independently and proactively
- Handle situations with confidence, using sound judgment and a solution-oriented mindset
What We’re Looking For
- Strong communication skills and a passion for delivering exceptional guest service
- Previous customer-facing experience is essential (hospitality, retail, or service industries)
- Ability to work confidently both on your own and as part of a team
- Professional and presentable appearance, with a welcoming attitude
- Eagerness to learn and grow in a hospitality environment
- Comfortable with multitasking and staying organised in a busy setting
Desirable (but Not Required)
- Familiarity with Microsoft Office Suite
- Experience with POS systems or hotel management software
Looking The Part
You’ll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel — your friendly, polished presence sets the tone for an excellent guest experience.
Why Join Us?
- A supportive, close-knit team in a vibrant city-centre location
- Career development and training opportunities
- Competitive pay and employee benefits
- A dynamic, fast-paced environment where your ideas and energy are always valued
If you\’re ready to step into a front-facing role where every day is different and every guest interaction matters, we’d love to hear from you. Apply today and bring your best to the front desk! #J-18808-Ljbffr
Casual Front Office Associate employer: Cardiff Marriott Hotel
Contact Detail:
Cardiff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Front Office Associate
✨Tip Number 1
Familiarise yourself with the Cardiff Marriott brand and its values. Understanding what makes our hotel unique will help you convey your enthusiasm during any interactions, showing that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when welcoming guests and handling their requests, which is crucial for a Front Office Associate.
✨Tip Number 3
Research common guest queries and concerns in the hospitality industry. Being prepared with solutions or responses can demonstrate your proactive approach and readiness to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Cardiff Marriott if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Casual Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Casual Front Office Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences from your past that demonstrate your customer service skills and ability to handle a fast-paced environment.
Highlight Relevant Experience: In your CV, emphasise any previous customer-facing roles you’ve held, particularly in hospitality or retail. Use bullet points to clearly outline your achievements and responsibilities in these positions.
Showcase Your Soft Skills: Make sure to mention your strong communication skills, ability to multitask, and your proactive approach to problem-solving. These are crucial for the Front Office Associate role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Cardiff Marriott Hotel
✨Showcase Your Customer Service Skills
As a Front Office Associate, your ability to provide exceptional guest service is crucial. Prepare examples from your previous experience where you successfully handled guest requests or resolved issues, demonstrating your can-do attitude and professionalism.
✨Demonstrate Strong Communication
Effective communication is key in this role. During the interview, practice clear and confident speech. Be ready to discuss how you would communicate with guests and coordinate with other departments to ensure smooth operations.
✨Emphasise Your Multitasking Abilities
The front desk can be a busy place, so it's important to show that you can handle multiple tasks at once. Share specific instances where you successfully managed competing priorities, especially in a fast-paced environment.
✨Dress Professionally and Be Presentable
First impressions matter, especially in hospitality. Make sure to dress smartly for your interview, reflecting the professional appearance expected of a Front Office Associate. This will show that you understand the importance of representing the hotel well.
