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For Companies At a Glance
- Tasks: Welcome guests, handle check-ins/outs, and ensure smooth front desk operations.
- Company: Join Cardiff Marriott, a vibrant hub of hospitality in the city centre.
- Benefits: Enjoy competitive pay, career development, and a supportive team environment.
- Why this job: Experience a dynamic role where every day is unique and guest interactions matter.
- Qualifications: Strong communication skills and previous customer-facing experience are essential.
- Other info: Professional appearance and a welcoming attitude are key to representing our hotel.
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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Casual Front Office Associate employer: Cardiff Marriott Hotel
Contact Detail:
Cardiff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Front Office Associate
✨Tip Number 1
Familiarise yourself with the Cardiff Marriott brand and its values. Understanding what makes our hotel unique will help you convey your enthusiasm during any interactions, showing that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when welcoming guests and handling their requests, which is crucial for a Front Office Associate.
✨Tip Number 3
Research common guest queries and concerns in the hospitality industry. Being prepared with solutions or responses can demonstrate your proactive approach and readiness to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of Cardiff Marriott if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Casual Front Office Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Casual Front Office Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences from your past that demonstrate your customer service skills and ability to handle a fast-paced environment.
Highlight Relevant Experience: In your CV, emphasise any previous customer-facing roles you’ve held, particularly in hospitality or retail. Use bullet points to clearly outline your achievements and responsibilities in these positions.
Showcase Your Soft Skills: Make sure to mention your strong communication skills, ability to multitask, and your proactive approach to problem-solving. These are crucial for the Front Office Associate role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Cardiff Marriott Hotel
✨Showcase Your Customer Service Skills
As a Front Office Associate, your ability to provide exceptional guest service is crucial. Prepare examples from your previous experience where you successfully handled guest requests or resolved issues, demonstrating your can-do attitude and professionalism.
✨Demonstrate Strong Communication
Effective communication is key in this role. During the interview, practice clear and confident speech. Be ready to discuss how you would communicate with guests and coordinate with other departments to ensure smooth operations.
✨Emphasise Your Multitasking Abilities
The front desk can be a busy place, so it's important to show that you can handle multiple tasks at once. Share specific instances where you successfully managed competing priorities, especially in a fast-paced environment.
✨Dress Professionally and Be Presentable
First impressions matter, especially in hospitality. Make sure to dress smartly for your interview, reflecting the professional appearance expected of a Front Office Associate. This will show that you understand the importance of representing the hotel well.
