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- Tasks: Join our team as an Apprentice Customer Service Technician, resolving water supply issues and ensuring quality service.
- Company: Affinity Water is a leading provider dedicated to delivering high-quality drinking water to communities.
- Benefits: Enjoy a competitive salary, flexible allowances, and extensive learning opportunities with mentorship.
- Why this job: Kickstart your career in a vital industry while making a positive impact on local communities.
- Qualifications: Must have a full UK driving licence and 3 GCSEs at grade 4 (C) or above.
- Other info: Work in diverse environments, gain hands-on experience, and develop essential customer service skills.
Affinity Water is offering a fantastic career opportunity to join our skilled frontline teams as an Apprentice Customer Service Technician.
Whether you\’re leaving school or college, looking to upskill in your career, or seeking a complete career change. Affinity Water will give you the help and support you need to succeed.
As an apprentice you\’ll join a recognised water industry training programme, carefully tailored to your development and delivered by leading industry experts.
You’ll be working in a real team alongside people with years of solid experience, who will give you day-to-day support and mentorship, helping you to learn the tools and techniques you need to build a rewarding career in the water industry.
About our Customer Service Technicians
Our Customer Service Technicians are responsible for operating and stewarding our below-ground networks to ensure we provide high quality drinking water to our customers. They are responsible for making cost effective decisions on the operation, repair and maintenance of the water network, ensuring there is minimal disruption to our customer’s water supply.
Our Customer Service Technicians attend customer home appointments to resolve water supply issues. They investigate, advise and report on enquiries providing a quality customer experience to meet customer expectations on all enquiries while delivering regulatory and company standards.
This is a varied role, which may include supporting with burst mains, supporting the fire brigade with water supplies, planning and executing network isolations to facilitate works, investigating reports of visible leakage and completing network MOTs to assure the accessibility and operability of our assets.
About the Programme
As an Apprentice Customer Service Technician, you will work with Affinity Water and our approved training provider to meet the key responsibilities of your programme and the wider duties of your role. This is an exciting chance to kickstart your career and we will support you every step of the way through a range of activities and real-world opportunities.
These include:
- Attending workshops, virtual learning sessions and coaching sessions as planned
- Completing a variety of learning activities, assignments and exams
- Taking part in additional ‘off the job’ learning activities to support your growth
- Receiving regular progress reviews with your manager and training provider
- Undertaking an end-point-assessment at the end of your apprenticeship to confirm your achievement
- Sharing feedback and helping to shape our future careers schemes
- Accessing additional eLearning and self-driven learning offerings for further growth
- Receiving mentorship from experienced industry teams
- Shadowing all aspects of our network operations and getting involved as you progress
- Developing knowledge of our vital water networks
- Working across a variety of locations
- Developing first-class customer service skills and learning what it takes to be at the front line of an essential public service
- Working collaboratively with a variety of colleagues from across the Business, including other Customer Operations teams, Control Operations Centre, Planning and street works teams, Water Quality, Asset Strategy, as well as external stakeholders and supply partners.
- Working at both indoor and outdoor locations which involves working in a variety of weather conditions.
Requirements
- Full UK Clean/Manual UK Driving Licence
- 3 GCSEs with a grade 4 (C) or above(Desirable)
- Ability to perform manual handling activities safely and competently such as operating valves and lifting lids.
- Competent in use of Microsoft Office applications
- Keen interest in the environment and water industry
- Willingness to help people and support local communities
- Strong desire for career progression and passion for continual learning
Pay and Benefits
- A starting salary of £20,827 with an additional flex allowance of £4,884
- Salary reviews at key programme milestones with the potential to earn £40,137 plus flex allowance when fully trained and qualified and having successfully achieved all targets
- An additional standby allowance of £5,694 once all programme elements are completed and you are signed off to work as an independent Customer Service Technician
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 23 days rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous \’double match pension scheme\’ that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Disability confident (if you need to apply through a different format, please contact the Talent Acquisition Partner for this role)
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
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Apprentice Customer Service Technician - Stain... Customer Delivery · Staines · employer: Affinity Water
Contact Detail:
Affinity Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Technician - Stain... Customer Delivery · Staines ·
✨Tip Number 1
Familiarise yourself with the water industry and Affinity Water's role within it. Understanding the basics of water supply, customer service expectations, and the importance of maintaining quality standards will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Affinity Water. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and the specific skills they value in their technicians.
✨Tip Number 3
Demonstrate your commitment to customer service. Think of examples from your past experiences where you've gone above and beyond for customers, as this role heavily focuses on providing a quality customer experience.
✨Tip Number 4
Prepare for practical assessments by brushing up on manual handling techniques and basic problem-solving skills. Being able to showcase your ability to handle physical tasks safely will be crucial in this hands-on role.
We think you need these skills to ace Apprentice Customer Service Technician - Stain... Customer Delivery · Staines ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice Customer Service Technician. Familiarise yourself with the job description and think about how your skills and interests align with the role.
Tailor Your CV: Customise your CV to highlight relevant experiences and skills that match the requirements of the position. Emphasise any customer service experience, teamwork, or technical skills that could be beneficial in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the water industry and your desire to learn. Mention specific aspects of the apprenticeship programme that excite you and how you can contribute to Affinity Water's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Affinity Water
✨Research Affinity Water
Before your interview, take some time to learn about Affinity Water's mission, values, and recent projects. Understanding the company will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Service Scenarios
As a Customer Service Technician, you'll be dealing with various customer issues. Think of examples from your past experiences where you've successfully resolved problems or provided excellent service, and be ready to discuss them.
✨Show Your Enthusiasm for Learning
Since this is an apprenticeship, demonstrating a strong desire to learn and grow in the water industry is crucial. Be prepared to talk about your passion for the environment and how you see yourself developing in this role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the training programme, team dynamics, or opportunities for career progression. It shows that you're engaged and thinking about your future with the company.
