Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with guests, take orders, and create memorable dining experiences.
- Company: Join The Queen at Chester Hotel, a historic gem in the heart of Chester.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be part of a vibrant team that values hospitality and guest satisfaction.
- Qualifications: Passion for hospitality and excellent customer service skills required.
- Other info: Work in a stunning hotel with a rich history and modern amenities.
The predicted salary is between 20000 - 28000 £ per year.
The Queen at Chester Hotel, Premier Collection By Best Western
Location:
Chester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6e2de251d8be
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
The Queen at Chester Hotel, Premier Collection By Best Western
The Opportunity
Are you a spirited, customer-focused individual with a flair for hospitality? We\’re on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.
What You\’ll Do:
- Engage & Delight: Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.
- Be the Heart of Hospitality: Your friendly and welcoming demeanor will make our guests feel right at home.
- Set the Stage: Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.
- Represent Our Brand: As the face of our business, you\’ll uphold our hotel\’s reputation through exceptional customer service.
If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you!
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Passionate about Hospitality: Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
- Customer-Focused: A person who prioritizes guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
- Detail-Oriented: An individual who ensures the restaurant and bar are always prepared and presented to high standards.
- Team Player: Someone who works well with others and contributes to a dynamic team environment.
- Professional: A candidate who represents the hotel with exceptional customer service and upholds the brand\’s reputation.
Hotel
Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.
Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.
Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.
All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr
Waiting Staff employer: The Queen at Chester Hotel, Premier Collection By Best Western
Contact Detail:
The Queen at Chester Hotel, Premier Collection By Best Western Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Familiarise yourself with the hotel’s history and unique offerings. Knowing about The Queen at Chester Hotel's rich heritage and its special features, like the terrace and signature cocktails, will help you engage guests in meaningful conversations.
✨Tip Number 2
Practice your upselling techniques before the interview. Think of creative ways to suggest menu items or drinks that could enhance a guest's experience, as this is a key part of the role.
✨Tip Number 3
Showcase your customer service skills during any interactions with the hiring team. Whether it’s through a phone call or in-person meeting, demonstrate your friendly and welcoming demeanor to reflect the hospitality values of the hotel.
✨Tip Number 4
Be prepared to discuss how you work in a team environment. Share examples from past experiences where you contributed positively to a team, as being a team player is essential for this role.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you engaged with guests, took orders, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality. Mention specific experiences that demonstrate your ability to create positive guest experiences and your enthusiasm for working in a dynamic team.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as communication, attention to detail, and teamwork. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at The Queen at Chester Hotel, Premier Collection By Best Western
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific examples of how you've created positive experiences for guests in the past, as this will resonate well with the interviewers.
✨Demonstrate Your Customer-Focused Approach
Prepare to discuss how you prioritise guest satisfaction. Think of scenarios where you successfully engaged with customers, took their orders, or upsold products, and be ready to share these stories.
✨Highlight Your Attention to Detail
Since the role requires maintaining high presentation standards, be prepared to talk about how you ensure that service areas are always ready and welcoming. Mention any relevant experiences where your attention to detail made a difference.
✨Emphasise Teamwork Skills
As a waiting staff member, being a team player is crucial. Be ready to discuss how you collaborate with colleagues to create a dynamic work environment. Share examples of how you've contributed to a team in previous roles.
