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- Tasks: Provide top-notch customer service by answering calls and emails about musical instruments.
- Company: Join Gear4music, a vibrant music company passionate about growth and diversity.
- Benefits: Enjoy flexible hours, employee discounts, and a supportive work culture.
- Why this job: Be part of a fun team while helping customers find their perfect musical gear.
- Qualifications: Good communication skills and a passion for music are essential; experience is a plus.
- Other info: Fixed-term contract with opportunities for personal development and a relaxed dress code.
The predicted salary is between 18750 - 20250 £ per year.
UK Customer Service Advisor FTC 6 months
Join to apply for the UK Customer Service Advisor FTC 6 months role at Gear4music Ltd.
UK Customer Service Advisor FTC 6 months
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Who We Are
Launched in 2003, we’re a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment. We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the UK market.
Job Advert
Who We Are
Launched in 2003, we’re a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment. We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the UK market.
Who You Are
You will be passionate about providing our customers with a good experience when they buy from us. ideally you will have knowledge of musical instruments and/or products but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ. You will be professional, friendly and reliable.
What You Will Do
You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment.
Your day to day will be
- Answering inbound calls (and a few emails) from customers
- Providing customers with friendly and professional advice on a wide range of musical instruments and related products
- Resolving challenging customer enquiries and escalating where appropriate
- Becoming a valued member of our specialist Customer Service team!
What Your Skill Set May Look Like
Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.
- Excellent written and verbal communication skills
- Confidence and an exceptional telephone manner with the ability to build rapport with customers
- Some experience of working in a customer service environment
- Computer literate to a high standard, with good Microsoft Office skills
- A good knowledge of musical instruments and equipment would be hugely beneficial
- Reliable and committed to providing first class advice and service
- Strong communication skills
- Ideally have an interest and appreciation of music
Things to Consider
The work hours will be 9:00am to 5:30pm, Monday to Friday with occasional weekend working.
What We\’ll Give You
Alongside the benefit of working with a fantastic bunch of talented people, we want to help you get the most out of your work and your free time, setting clear objectives and providing development opportunities, whilst ensuring your general wellbeing is at the forefront of our minds.
- A generous discount scheme if you want to buy a product from us
- Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
- A discounted on-site café and bar at HQ
- An employee referral scheme
- A ‘go home’ culture. No one is expecting you to work longer than your hours
- Development opportunities and regular one to ones
Plus, all the usual things you’d expect:
- Employer pension scheme
- Eyecare vouchers
- Cycle to work scheme
- Company sick pay scheme
- Enhanced maternity & paternity pay
- A relaxed dress code and great coffee machine
Department
Customer Services
Contract type
Fixed Term Contract
Hours
39,5
Salary
£25-27k depending on experience
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Retail Musical Instruments
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UK Customer Service Advisor FTC 6 months employer: Gear4music Ltd.
Contact Detail:
Gear4music Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Service Advisor FTC 6 months
✨Tip Number 1
Familiarise yourself with the products Gear4music offers. Having a solid understanding of musical instruments and equipment will not only boost your confidence but also help you engage more effectively with customers during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves answering inbound calls, being able to convey information clearly and build rapport quickly will be crucial in demonstrating your suitability for the position.
✨Tip Number 3
Showcase your passion for music during your interactions with us. Whether it's sharing your experiences as a musician or discussing your favourite instruments, letting your enthusiasm shine through can make a memorable impression.
✨Tip Number 4
Be prepared to discuss how you handle challenging customer enquiries. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving skills and commitment to excellent customer service.
We think you need these skills to ace UK Customer Service Advisor FTC 6 months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Gear4music is looking for in a UK Customer Service Advisor. Highlight your passion for music and any relevant experience you have with musical instruments.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your customer service experience, communication skills, and any knowledge of musical instruments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and your interest in music.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Gear4music Ltd.
✨Show Your Passion for Music
Since the role is with a music company, it's essential to express your enthusiasm for music. Share your experiences with musical instruments or any relevant hobbies that showcase your passion.
✨Demonstrate Excellent Communication Skills
As a Customer Service Advisor, you'll need to communicate effectively. Practice clear and friendly responses to common customer queries, and be ready to demonstrate your telephone manner during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle challenging customer situations. Think of examples from past experiences where you resolved issues successfully, and be prepared to discuss them.
✨Research Gear4music
Familiarise yourself with Gear4music's products and services. Understanding their offerings will help you answer questions confidently and show that you're genuinely interested in the company.
