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- Tasks: Provide exceptional service to members, answer queries, and recommend suitable products.
- Company: Advia is a top 3% credit union in the US, serving nearly 200,000 members.
- Benefits: Enjoy $19.35/hour, 401k, paid holidays, volunteer hours, and wellness programs.
- Why this job: Join a fun, fast-paced team dedicated to helping others with great development opportunities.
- Qualifications: Customer service experience preferred; willingness to learn and a passion for helping people required.
- Other info: Bilingual candidates, especially Spanish speakers, receive a premium for their skills.
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Description
Employment Type : Part-Time, Hybrid #LI-HYBRID
This Member Contact Specialist position starts at $19.35 per hour with an incentive opportunity based off individual performance. We also offer the following benefits for all employees : 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.
Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.
What you’ll do :
You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia.
What to know about Advia :
Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.”
Why you should work for us :
There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life!
Excited to hear more…here are the deets of the position : We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy / confidentiality / efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia’s Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!
What you’ll need :
- A willingness to learn and desire to be coached.
- Ability to ask questions for clarification.
- Customer service experience is strongly preferred, but we can teach this too!
- A team centered mentality.
- A passion for helping people.
Want to see more?
Check us out on our social media for an inside look at what the #advialife is all about.
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Part-Time Member Contact Specialist I employer: Advia Credit Union
Contact Detail:
Advia Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Member Contact Specialist I
✨Tip Number 1
Familiarise yourself with Advia's values and mission. Understanding their commitment to member service and community involvement will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves assisting members, think of examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Tip Number 3
If you're bilingual, especially in Spanish, make sure to highlight this during your interactions. Being able to communicate in multiple languages is a significant asset for this position and can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your ability to work in a fast-paced environment. Think of scenarios where you've successfully managed multiple tasks or handled high-pressure situations, as this will resonate well with the demands of the role.
We think you need these skills to ace Part-Time Member Contact Specialist I
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Part-Time Member Contact Specialist I position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Experience: Since customer service experience is strongly preferred, make sure to emphasise any relevant roles you've had in the past. Use specific examples to demonstrate how you provided excellent service and resolved issues effectively.
Showcase Bilingual Skills: If you are bilingual, especially in Spanish, be sure to mention this prominently in your application. Include any proficiency testing results if available, as this could give you an edge in the selection process.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Advia and how your skills and experiences make you a great fit for their team-oriented culture.
How to prepare for a job interview at Advia Credit Union
✨Show Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional service to customers.
✨Demonstrate Bilingual Proficiency
If you are bilingual, especially in Spanish, make sure to mention this during the interview. Be ready to discuss how your language skills can enhance member interactions and provide better service.
✨Emphasise Teamwork
Advia values a team-centred mentality, so be sure to express your ability to work collaboratively. Share examples of how you've contributed to a team environment in previous roles.
✨Prepare for Fast-Paced Scenarios
Given that the position is described as fast-paced, think of examples where you thrived under pressure. Discuss how you manage multiple tasks while maintaining accuracy and efficiency.
