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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a memorable stay.
- Company: Join Fairmont St. Andrews, a luxury 5-star hotel in Scotland's iconic golf region.
- Benefits: Enjoy competitive pay, staff discounts, free meals, and growth opportunities.
- Why this job: Be part of a team that delivers exceptional service in a stunning environment.
- Qualifications: A service-focused personality is key; experience with Opera is a plus.
- Other info: Flexible full-time and part-time roles available, with regular social events.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill – serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
Job Title: Front Desk Agent
Location: St Andrews, Fife
Contract: Full-time and Part-Time contracts available
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A Little Bit About What You Will Be Doing
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Ensure all guest information is correct and entered correctly
- To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
- To actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Must be Eligible to work in the UK
Additional Information
- Competitive salary
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
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Front Desk Agent employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the Fairmont brand and its values. Understanding their commitment to luxury and personalised service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, especially in English. Since fluency is a requirement, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
If you have experience with Opera or similar systems, be ready to discuss it. Highlighting your familiarity with these tools can demonstrate your readiness for the role and ease of transition into the position.
✨Tip Number 4
Showcase your customer service skills through examples from previous roles. Be prepared to share specific instances where you went above and beyond to enhance a guest's experience, as this aligns perfectly with the job's focus.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and service-focused approach. Mention specific experiences where you provided exceptional customer service, and express your enthusiasm for working at Fairmont St. Andrews.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service, particularly those involving front desk operations or using systems like Opera. Include any language skills that could enhance guest interactions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Agent.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Showcase Your Service Skills
As a Front Desk Agent, your service-focused personality is key. Be prepared to share examples of how you've provided exceptional customer service in the past, highlighting any specific situations where you went above and beyond for a guest.
✨Know the Hotel Inside Out
Familiarise yourself with Fairmont St. Andrews and its facilities. Understand the unique offerings, such as the award-winning spa and dining options, so you can confidently promote them during the interview and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
Fluency in English is essential, but if you speak additional languages, make sure to mention them. During the interview, focus on clear and friendly communication, as this reflects the welcoming atmosphere expected at the front desk.
✨Demonstrate Initiative and Personalisation
Think of ways you can add a personal touch to guest experiences. Prepare to discuss how you would take initiative to enhance a guest's stay, whether through up-selling or anticipating their needs, as this aligns with the hotel's commitment to luxury service.
