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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing excellent client care.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about prioritising pets.
- Benefits: Enjoy flexible hours, generous leave, staff discounts, and a supportive team environment.
- Why this job: Be part of a multi-award winning practice focused on personal growth and teamwork.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: We celebrate diversity and encourage everyone to be their authentic selves.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Woodlands Veterinary Group!
Location: Plymouth
Contract: Permanent
Shift Pattern:
- Week One – Thursday 10:30 – 19:00 and Sunday 9:00 – 15:00
- Week Two – Thursday 10:30 – 19:00 and Saturday 13:00 – 18:00
- Week Three – Thursday 10:30 – 19:00, Saturday 13:00 – 18:00 and Sunday 9:00 – 15:00
- Week Four – Thursday 10:30 – 19:00 and Saturday 8:30 – 18:00
- Week Five – Thursday 10:30 – 19:00, Saturday 08:30 – 18:00 and Sunday 9:00 – 15:00
About Woodlands Veterinary Group
We are a large friendly team working across two sites dedicated to providing the best clinical care to our patients and providing outstanding customer service for our clients.
We pride ourselves on providing a friendly and inclusive atmosphere, with exciting opportunities for growth. Take a look at the practice here: Woodlands Veterinary Hospital, Manadon | The Vet Collection
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Dispensing medications
- Taking payments
- Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
Qualifications
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
Benefits
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more! Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click \’Apply Now\’.
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Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Burghfield Veterinary Surgery. Understanding their approach to client care and animal welfare will help you align your responses during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires resilience and empathy, so be ready to discuss how you can bring these qualities to the team.
✨Tip Number 3
Network with current or former employees of CVS or similar veterinary practices. They can provide insights into the company culture and what it takes to succeed as a Veterinary Receptionist.
✨Tip Number 4
Prepare to demonstrate your proficiency in Microsoft Office and any relevant database management systems. Being able to discuss your technical skills confidently can set you apart from other candidates.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Burghfield Veterinary Surgery and how you can contribute to their team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, empathy, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the values of the practice.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've handled difficult conversations or provided exceptional customer service in the past.
✨Prepare for Emotional Situations
The role may involve dealing with distressing situations. Be ready to discuss how you would handle such scenarios with empathy and professionalism, showcasing your resilience and ability to support clients.
✨Familiarise Yourself with the Practice
Research Burghfield Veterinary Surgery and CVS Group before the interview. Understanding their values, services, and recent achievements will help you tailor your responses and show that you're genuinely interested in joining their team.
