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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing excellent client care.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about prioritising pets.
- Benefits: Enjoy flexible hours, generous leave, staff discounts, and a supportive team environment.
- Why this job: Be part of a multi-award winning practice focused on personal growth and teamwork.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: We celebrate diversity and encourage everyone to be their authentic selves.
The predicted salary is between 20000 - 28000 £ per year.
Join a practice passionate about pets, clients, and their staff!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Tilehurst Veterinary Centre.
We are a busy small animal practice committed to providing outstanding customer experience from the moment clients walk in the door.
We are looking to expand our front-of-house team to support our growing team with face-to-face and behind-the-scenes tasks. Duties include answering phones, interacting with clients before and after appointments, and dispensing medications.
As a practice, we are passionate about quality improvement and staff wellbeing. We hold regular practice and team meetings and are always open to ideas on how we can improve.
This position is 20 hours per week, from 8:30 am to 7:00 pm on Mondays and Fridays, with one in five Saturday mornings from 8:00 am to 1:00 pm.
Previous reception experience is essential; veterinary experience is a plus!
What CVS can offer you:
· Salary in line with the National Living Wage (as of 1 April 2025)
· Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro-rata)
· Supportive and collaborative team environment
· Staff discount scheme on veterinary bills and products
· Employee Assistance Programme and access to over 400 Mental Health First-Aiders
· And much more! For a full list, click here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. It includes a range of courses to help individuals and teams deliver exceptional client service and grow their careers.
For more information, watch our pathway here: https://vimeo.com/1092474116
CVS is committed to being an inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and everyone can deliver their best.
We aim to build a workforce more representative of our diverse communities and the people we serve.
Unfortunately, we cannot accept applications from candidates without the Right to Work in the UK, as we are unable to provide visa sponsorship due to our clinical support roles not meeting Home Office criteria.
To apply for this position, please click the \’Apply Now\’ button below.
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Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Burghfield Veterinary Surgery. Understanding their approach to client care and animal welfare will help you align your responses during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires resilience and empathy, so be ready to discuss how you can bring these qualities to the team.
✨Tip Number 3
Network with current or former employees of CVS or similar veterinary practices. They can provide insights into the company culture and what it takes to succeed as a Veterinary Receptionist.
✨Tip Number 4
Prepare to demonstrate your proficiency in Microsoft Office and any relevant database management systems. Being able to discuss your technical skills confidently can set you apart from other candidates.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Burghfield Veterinary Surgery and how you can contribute to their team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, empathy, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the values of the practice.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Prepare examples of how you've handled difficult conversations or provided exceptional customer service in the past.
✨Prepare for Emotional Situations
The role may involve dealing with distressing situations. Be ready to discuss how you would handle such scenarios with empathy and professionalism, showcasing your resilience and ability to support clients.
✨Familiarise Yourself with the Practice
Research Burghfield Veterinary Surgery and CVS Group before the interview. Understanding their values, services, and recent achievements will help you tailor your responses and show that you're genuinely interested in joining their team.
