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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage vehicle servicing schedules.
- Company: Johnsons Cars is a leading independent dealership network in the UK, representing 17 global car brands.
- Benefits: Enjoy birthday leave, staff discounts, a pension scheme, and access to on-demand dental services.
- Why this job: Join a dynamic team focused on exceptional service and personal growth in the automotive industry.
- Qualifications: Must have 12 months of experience in a similar role and a valid UK driving licence.
- Other info: Opportunities for career progression through internal training and partnerships with top automotive trainers.
The predicted salary is between 26000 - 34000 £ per year.
Overview
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we\’re not just selling cars; we\’re creating exceptional experiences for our customers. Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda. We want you to be part of our journey as a Service Advisor at our Volkswagen Dealership in Birmingham.
Basic Salary of £26,000 and £6,000 bonus on top.
Service Advisor Experience Is Essential For This Role
Role And Responsibilities
- To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
- To ensure all customer expectations and requirements are exceeded throughout.
- To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
- The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will
- Take pride in their ability to maximise sales and profit opportunities whilst simultaneously delivering exceptional levels of professionalism and customer satisfaction.
- Be focused on achieving goals; you will possess excellent interpersonal skills and will be recognised as being a self-motivated team player and target achiever.
- Have good telephone and face to face customer communication.
- Have experience working in a Service Advisor role within an automotive environment.
- Hold a valid UK driving licence.
- Enjoy working in a fast passed, process driven aftersales environment and have strong organisation skills.
What We Offer
Joining our team means you\’ll be part of a dynamic and rewarding environment. You can expect:
- 31 days paid annual leave, increasing to 33 with longevity of service.
- Industry-leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
The Company
Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers. As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you\’ll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Benefits
- Life Assurance
- Company Pension Scheme
- Birthday Leave
- Enhanced Holiday entitlement
- Staff Discounts
- Johnsons Benefits Platform
The Values
- Innovation — We are creative and fearless in our work.
- Accountability — We take ownership of our work and lead from the front.
- Teamwork — We collaborate widely and build supportive environments.
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Service Advisor - Volkswagen employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Volkswagen
✨Tip Number 1
Familiarise yourself with Volkswagen's brand values and customer service standards. Understanding what makes their service unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Johnsons Cars, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to deliver exceptional customer service and maximise sales opportunities. This will show your potential value to the team.
✨Tip Number 4
Research the latest trends in the automotive industry, particularly in aftersales service. Being knowledgeable about current developments can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Service Advisor - Volkswagen
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor at Johnsons Cars. Highlight your customer service skills and experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your track record in similar roles and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing exceptional customer service. Mention specific examples of how you've exceeded customer expectations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Johnsons Cars Ltd
✨Know the Brand
Familiarise yourself with Volkswagen's values, history, and current models. Being able to discuss the brand's reputation and how it aligns with Johnsons Cars will show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you exceeded customer expectations, as this is crucial for a Service Advisor role.
✨Showcase Your Sales Acumen
Be ready to discuss how you've successfully maximised sales opportunities in previous roles. Mention specific strategies you used to promote products or services, as this aligns with the responsibilities of the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your enthusiasm but also helps you determine if Johnsons Cars is the right fit for you.
