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- Tasks: Engage users in virtual reality, providing support and creating content across various channels.
- Company: Join Concentrix, a global leader in customer experience and innovative technology.
- Benefits: Enjoy discounts, 28 days holiday, free healthcare, and access to lifestyle savings.
- Why this job: Be part of a dynamic team, enhance your skills, and connect with VR enthusiasts.
- Qualifications: Fluent in English and French, social media savvy, and a passion for VR gaming.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 23000 - 31000 £ per year.
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR). You could be scheduled to work anyway of the week between the hours of 7am – 7pm. You must be fully flexible during these times. We offer a salary of £27019.20 per annum + additional perks and company benefits to help support your unique lifestyle. What you will do in this role Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products. Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by: Provide resolutions to general or individual users. Help identify opportunities to reduce customer effort. Constantly monitoring social media, forum channels and product review platforms. Providing engagement activity support. Create and promote engaging responses that encourage participation. Develop user-generated content. Actively working to identify and implement opportunities to cross leverage self-service content across digital channels. Whats in it for you Discount on car and home insurance with AXA! 28 days paid holidays. Refer a friend incentive. Employee Assist Program- a range of support and resources, accessed free. Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. PUREGYM Discount & 0% joining fee. Free healthcare cover for you and your dependents with pension (after one year) UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Your qualifications Concentrix is a great match if you: Have professional experience or an indepth understanding of social media support Fluent in English and French (B2 CEFR level) Have the availability to work 5 days per week, between 7am – 4pm Typing speed 55 WPM and accuracy of 95% Experience or interest in virtual reality gaming is desirable Career growth and personal development This full-time position is a great opportunity to expand your career and experience the power of whats next while developing friends for life at the same time. Well give you all the training, cutting-edge technologies, and the continuing support youll need to succeed. Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice. Concentrix is an equal opportunity employer We\’re proudly united as one team, one company, globally. We\’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Skills: Good understanding of Social media Fluent in English and French (B2 CEFR level) Benefits: Gym Paid Holidays Pension Fund
Customer Support French employer: IrishJobs
Contact Detail:
IrishJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support French
✨Tip Number 1
Familiarise yourself with the latest trends in virtual reality and social media support. Being knowledgeable about current VR technologies will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Engage with Concentrix's social media channels before applying. This will give you insights into their culture and customer interactions, which can be beneficial during any interviews or discussions.
✨Tip Number 3
Practice your typing speed and accuracy to ensure you meet the required 55 WPM and 95% accuracy. You can use online typing tests to improve your skills and track your progress.
✨Tip Number 4
Prepare to discuss your experience with social media support in detail. Think of specific examples where you've successfully resolved customer issues or engaged users, as this will demonstrate your capability for the role.
We think you need these skills to ace Customer Support French
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with social media support and any relevant skills in virtual reality gaming. Emphasise your fluency in both English and French, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and virtual reality. Mention specific examples of how you've successfully engaged with users or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your typing speed and accuracy, as well as your availability to work flexible hours. These details are important for the employer to see at a glance.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic team environment and your commitment to enhancing user satisfaction. This can set you apart from other candidates.
How to prepare for a job interview at IrishJobs
✨Showcase Your Language Skills
Since fluency in both English and French is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in both, so practice speaking clearly and confidently in both tongues.
✨Familiarise Yourself with VR Technologies
Having a solid understanding of virtual reality gaming and technologies will set you apart from other candidates. Research the latest trends and products in the VR space, and be ready to discuss how they relate to customer support and user engagement.
✨Prepare for Social Media Scenarios
As the role involves monitoring social media and providing support through various channels, think of examples where you've successfully handled customer queries or complaints online. Be ready to discuss your approach to engaging users and creating positive interactions.
✨Demonstrate Flexibility and Team Spirit
This position requires flexibility in working hours and a strong team-oriented mindset. Be prepared to share examples of how you've adapted to changing schedules or collaborated effectively with colleagues in previous roles, highlighting your commitment to teamwork.
