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For Companies At a Glance
- Tasks: Lead the Network Operations team and manage technical support for our broadband services.
- Company: Wessex Internet is a fast-growing provider of full-fibre broadband in rural Southwest England.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a 75% discount on our services.
- Why this job: Join a dynamic team focused on innovation and exceptional customer service in a supportive environment.
- Qualifications: Experience in network operations and team management, with a full UK driving license required.
- Other info: Opportunities for career progression and ongoing development in a vibrant workplace.
The predicted salary is between 32000 - 48000 £ per year.
Overview
Join the Team Powering the Future of Rural Connectivity. At Wessex Internet, we’re transforming lives by bringing full fibre broadband to underserved rural communities. As an award-winning, fast-growing broadband provider, we design, build, and manage our own full fibre network. Having recently been named Fibre Provider of the Year 2023, we’ve doubled in size over the past 18 months and are expanding into the New Forest, Wiltshire, and South & West Dorset.
We’re passionate about delivering a best-in-class customer experience, and fast, effective responses to technical and network issues are central to that promise. That’s where you come in.
As a NOC Manager, you’ll lead the operational approach to network management, defining and implementing the systems, processes, and strategies that keep our growing network running smoothly while empowering your team to deliver exceptional results.
What You’ll Be Doing
- Lead and manage the Network Operations team, ensuring strong performance and development.
- Define and track KPI/OKRs with the CTO, aligning team goals with business priorities.
- Oversee and improve incident response, fault resolution, and network support processes.
- Manage relationships and technical escalations with third-party network providers.
- Collaborate with Sales to provide technical solutions and support for customer requirements.
- Own the product and service roadmap from concept through to launch.
- Drive continuous improvement of network tools and procedures in line with CI/CD principles.
- Coordinate engineer deployment to ensure swift and effective fault resolution.
- Help evolve both internal systems and external-facing services alongside the CTO.
What We’re Looking For
- Experience leading technical/network teams in a fast-paced environment.
- Strong track record in operational leadership, performance management, and service delivery.
- In-depth understanding of data connectivity products and multi-vendor environments.
- A proactive problem-solver with excellent communication skills.
- UK driving licence required.
- Qualifications in network/security (CISSP, CCNA/CCNP).
- Experience with ITIL or eTOM frameworks.
- Background in Change Management.
What We Offer
- Up to £60,000 starting salary + 10% performance bonus
- 25 days holiday + bank holidays, with the option to buy/sell up to 5 days
- Private medical insurance, life assurance & income protection
- Cycle to Work & tech purchase schemes
- Enhanced family leave policies
- 75% discount on staff broadband
- High street discounts with over 100 major brands
- Summer & Christmas socials
- Career development support in a fast-growing company
If you’re ready to take the next step in your career and help connect rural communities to future-ready broadband, apply now and be part of something bigger. At Wessex Internet, we’re building more than just networks—we’re building futures.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
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NOC Manager employer: Wessex Internet
Contact Detail:
Wessex Internet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Manager
✨Tip Number 1
Familiarise yourself with Wessex Internet's mission and values. Understanding their commitment to exceptional customer service and innovative solutions will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Wessex Internet on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the NOC Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved network operations or team performance in previous roles. Highlighting measurable outcomes will demonstrate your capability to lead and enhance processes at Wessex Internet.
✨Tip Number 4
Stay updated on the latest trends and technologies in network operations and management. Being knowledgeable about advancements in the field will not only impress during interviews but also show your commitment to continuous improvement and innovation.
We think you need these skills to ace NOC Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network operations and technical team management. Use specific examples that demonstrate your ability to lead and improve performance, as these are key aspects of the NOC Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service and your understanding of the ISP environment. Mention how your previous experiences align with Wessex Internet's values and goals.
Highlight Relevant Qualifications: If you have ITIL v4 Foundation Qualification or any network and security qualifications like CISSP or CCNA/P, be sure to mention these prominently. They are advantageous for the role and will set you apart from other candidates.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've identified and acted on opportunities for continual improvement in past roles. This aligns with the responsibilities of the NOC Manager position at Wessex Internet.
How to prepare for a job interview at Wessex Internet
✨Understand the Company Culture
Before your interview, take some time to research Wessex Internet's values and culture. They pride themselves on teamwork and personal growth, so be prepared to discuss how you can contribute to this environment.
✨Showcase Your Technical Expertise
As a NOC Manager, you'll need to demonstrate your knowledge of network operations and technical support. Be ready to share specific examples from your past experience that highlight your skills in managing teams and improving processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've successfully managed incidents or improved operational efficiency, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans for network expansion or how they measure success in the NOC team. This shows your genuine interest in the role and the company.
