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- Tasks: Monitor security and cleaning teams, manage shifts, and handle staffing issues.
- Company: Join Anchor Group Services, a leading employer committed to your growth and well-being.
- Benefits: Enjoy perks like wage advances, employee assistance, and access to training courses.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in security operations.
- Qualifications: No prior experience required; just bring strong coordination skills and a willingness to learn.
- Other info: Flexible 4 on 4 off shifts with competitive pay and comprehensive training provided.
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About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with \’Wagestream\’, and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: Duty Control Room Operator
Working Hours: 4 on 4 off rotating shift pattern (days & nights), 12-hour shifts, 6am-6pm/6pm-6am, average 42 hours per week
Pay: £13.25 per hour
Location: Anchor Group Services Head Office – Carlton House, Chester Business Park, CH4 9QE
Reporting to: Control Room Manager
Overview
An exciting opportunity has arisen for a Duty Control Room Operator to join the established Anchor Group Services’ Control team based at our Head Quarters in Chester Business Park.
The successful candidate will be responsible for time and attendance monitoring for site-based security and cleaning teams, staff scheduling, CCTV alarm processing and the coordination of Anchor’s key holding and alarm response team.
You’ll play a key role in ensuring seamless staffing operations across multiple sites by actively managing shift assignments, handling last-minute absences, and ensuring that all vacant positions are filled in a timely and efficient manner.
This is an excellent opportunity for someone with strong coordination skills, a background in control room operations and with a drive to enhance your security career.
Duties Include
- Co-ordinating multiple site systems and monitoring booking on and off check calls.
- Quickly respond to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
- Maintain up-to-date records of all rosters and ensure all vacant shifts are filled in line with operational requirements.
- Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.
- Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
- Manage and assign shifts across multiple sites, ensuring sufficient coverage at all times.
- Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.
- Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
- Promoting a culture of excellence and continuous improvement at all times.
Requirements
- Full 5-year employment checkable history.
- Valid frontline SIA licence DS, SG or CCTV.
- Previous industry related experience preferred but not essential.
- Previous experience in a similar role is desirable but not essential.
- Excellent IT skills & computer literary.
- Excellent communications skills.
- Ability to work in a fast-moving environment.
- Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.
Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems.
Benefits
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Wagestream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
What\’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Duty Control Room Operator, Control Room Operator, Security Officer, CCTV Officer, CCTV Control Room Officer, Surveillance Officer, Control Room Coordinator, Operations Control Officer, Duty Operations Coordinator, Central Operations Officer, Control & Scheduling Officer, Operations Room Controller
Within commuting distance of: Chester, Mold, Broughton, Deeside, Birkenhead, Flint, Chester, Wrexham, Ellesmere Port, Wirral and surrounding areas.
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Duty Control Room Operator employer: Anchor Group Services
Contact Detail:
Anchor Group Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Control Room Operator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Microsoft 365 and Timegate. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in control room operations or similar roles during your conversations. Even if it's not directly related, showcasing your ability to manage multiple tasks and respond quickly to issues can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. The role requires quick decision-making and effective communication, so think of examples from your past where you've successfully managed urgent situations.
✨Tip Number 4
Research Anchor Group Services and their commitment to employee development. Being able to articulate why you want to work for them and how you align with their values can make a strong impression during interviews.
We think you need these skills to ace Duty Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Duty Control Room Operator role. Emphasise any previous control room experience, coordination skills, and IT proficiency.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you want to work for Anchor Group Services. Mention your understanding of the role's responsibilities and how your background makes you a suitable candidate.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to work in fast-paced environments, and familiarity with Microsoft 365 and other relevant software. These are key attributes for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anchor Group Services
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Duty Control Room Operator. Familiarise yourself with terms like 'CCTV alarm processing' and 'staff scheduling', as these will likely come up during your interview.
✨Showcase Your Communication Skills
As this role requires clear communication with on-site teams, be prepared to demonstrate your communication skills. You might be asked how you would handle shift changes or staffing adjustments, so think of examples from your past experiences.
✨Highlight Relevant Experience
Even if you don't have direct experience in a control room, think about any related roles you've had. Discuss how your skills can transfer to this position, especially if you've worked in fast-paced environments or have experience with IT systems.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the technology used in the control room. This shows your genuine interest in the role and the company.
