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- Tasks: Be the friendly face of our client, handling queries and providing top-notch customer service.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great perks like a generous holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: This role offers a chance to create exceptional experiences while developing your skills in a supportive environment.
- Qualifications: We're looking for a proactive, detail-oriented individual with a passion for outstanding customer service.
- Other info: This is a 9-month maternity cover contract, perfect for gaining experience in hospitality.
The predicted salary is between 22800 - 28800 £ per year.
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Portico is defined by
our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
We are currently recruiting for a Guest Services Host to join our team in the Cambridge offices of a client in the financial services industry!
The successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners, to provide the best possible level of customer service to all.
Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger-than-life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
They will work closely with the regional facilities manager to assist with general administration, as well as handling catering requests for the meeting rooms and the service of food and drinks.
Hours: 40 hours per week, between 8am–5pm, Mon-Fri
Salary: £28,840
We are looking for a friendly candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational and communication skills, and demonstrating a proactive approach with a range of tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service.
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform, offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more
- Our Training Academy provides excellent training and development opportunities for our people
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Guest Services Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Familiarise yourself with the company culture at Portico. They value hard work, dedication, and a fun working environment. Show your enthusiasm for these values during any interactions you have with them.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns perfectly with what they're looking for.
✨Tip Number 3
Demonstrate your organisational skills by preparing questions about the role and the team dynamics. This shows that you're proactive and genuinely interested in how you can contribute to their success.
✨Tip Number 4
Be prepared to discuss how you handle various requests and situations. Since the role involves catering and administration, think of examples where you've successfully managed multiple tasks while maintaining a high level of service.
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Services Host. Highlight your customer service experience and any relevant skills that align with the job description.
Tailor Your CV: Customise your CV to reflect the qualities Portico is looking for. Emphasise your attention to detail, organisational skills, and any previous experience in hospitality or customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service and your ability to create exceptional experiences. Use specific examples from your past work to demonstrate how you can go above and beyond for clients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Portico
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss how you've successfully managed tasks that required precision. Mention any relevant experiences where your attention to detail made a significant difference.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various guest scenarios. Think about potential situations you might face as a Guest Services Host and prepare thoughtful responses that showcase your problem-solving skills.
✨Emphasise Teamwork and Communication Skills
As you'll be working closely with staff and service partners, highlight your ability to communicate effectively and work as part of a team. Share examples of successful collaborations in previous roles.
