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- Tasks: Join our team to create a welcoming atmosphere for guests at Holnicote Country House.
- Company: HF Holidays is a B Corp Certified brand with over 110 years of experience in walking holidays.
- Benefits: Enjoy tips, free uniform, holiday pay, gym discounts, and 24/7 health support.
- Why this job: Be part of a passionate team that values friendship, fun, and the great outdoors.
- Qualifications: Experience in hospitality or a willingness to learn; great communication skills are essential.
- Other info: We promote equity and diversity, ensuring a fair application process for all.
The predicted salary is between 24000 - 28800 £ per year.
TEAM MEMBER Location: Holnicote House, Selworthy, Minehead, Somerset, TA24 8TJ Contract: Full time and Part time – Seasonal Salary: £12 per hour Reporting to: Country House Manager Employee Benefits: Equal share of tips paid monthly | Free Uniform | 28 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support on Mental Health, Relationships, Work, Stress, Bereavement, Finances, Childcare and much more | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family What will you be doing: Working in our Holnicote Country House we provide a retreat for up to 55 guests who stay with us for guided or self-guided walking tour holidays. Your role will be preparing guest rooms and public areas, creating a comfortable and inviting atmosphere. You will be the welcoming face serving meals in our dining room and adding to the charm of our hospitality by assisting in the delivery of Afternoon Tea. Our Team Members also assist in the preparation of picnic lunches, which our guests\’ love for their outdoor adventures. Our entire team gets involved in the heart of guest interactions, and we all work together to provide an atmosphere where guests feel cared for and attended to About you: We would love to hear from you if you have these essential skills: Experience in hospitality or the willingness to learn. Great communication skills and deliver great customer service. Ability to be part of a team and flexible to work evenings and weekends. About HF Holidays: HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK’s best-loved national parks and National Landscapes. Our Application Process: To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, you will be invited to an online / face-to-face interview with our House Manager. If you wish to apply, please forward your CV to recruitment@hfholidays.co.uk – we’d love to hear from you! Equity and Diversity: We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holiday’s has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please email recruitment@hfholidays.co.uk or call us on (0) 7918 652114 where a member of our Resourcing Team will be happy to help you.
Team Member employer: HF Holidays
Contact Detail:
HF Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Familiarize yourself with the unique offerings of HF Holidays, especially their walking tours. This knowledge will help you connect with guests and enhance their experience, showing that you are genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your interview. If you lack direct experience, emphasize your willingness to learn and adapt, as well as any transferable skills you may have.
✨Tip Number 3
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in past roles. This is crucial since the position requires working closely with a team to create a welcoming atmosphere for guests.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, including evenings and weekends. Showing that you are adaptable will make you a more attractive candidate for this seasonal role.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Role: Make sure to read the job description carefully. Understand the responsibilities and skills required for the Team Member position at HF Holidays, especially the emphasis on hospitality and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize your communication skills and any previous roles that demonstrate your ability to work as part of a team.
Craft a Cover Letter: Write a cover letter that reflects your passion for hospitality and your willingness to learn. Mention specific experiences that showcase your customer service skills and flexibility in working hours.
Follow Application Guidelines: Submit your application without personal identifying information as per HF Holidays' guidelines. Ensure your CV is clear, concise, and free from any personal details that could reveal your identity.
How to prepare for a job interview at HF Holidays
✨Show Your Hospitality Experience
If you have previous experience in hospitality, be sure to highlight it during the interview. Share specific examples of how you've provided excellent customer service or created a welcoming atmosphere for guests.
✨Demonstrate Team Spirit
Since teamwork is essential for this role, express your ability to work collaboratively. Mention any past experiences where you successfully worked as part of a team, especially in busy environments.
✨Communicate Clearly and Positively
Great communication skills are crucial for this position. Practice clear and positive communication before the interview, and be ready to discuss how you handle guest interactions and resolve any issues that may arise.
✨Be Flexible and Adaptable
The job requires flexibility to work evenings and weekends. Be prepared to discuss your availability and willingness to adapt to the needs of the team and guests, showcasing your commitment to providing excellent service.
