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For Companies At a Glance
- Tasks: Provide expert support for software solutions, troubleshooting Linux, Windows, SQL, and AWS issues.
- Company: Join a global tech leader transforming public safety and digital justice.
- Benefits: Enjoy hybrid work options and be part of an innovative team.
- Why this job: Be a key player in a meaningful mission with a fast-growing client base.
- Qualifications: Experience with Linux, Windows, SQL, and cloud technologies is essential.
- Other info: This is a full-time, permanent role based in Southampton.
The predicted salary is between 36000 - 60000 £ per year.
Senior Technical Support Engineer – Linux, Windows, SQL, AWS
Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent
Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.
We’re looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.
What We’re Looking For
Linux Operating System
- Experience using terminal sessions (e.g., PuTTY, native SSH).
- Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
- Additional Linux skills, including scripting and system administration basics.
Windows Operating System
- Complete knowledge required to debug application issues hosted on Windows platforms.
- Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application‑related issues.
Database Skills
- Strong understanding of query executions across databases.
- Hands‑on working experience in executing and debugging SQL queries in live environments.
- Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
- Well‑versed in database‑related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
Cloud Understanding
- Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
- Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
- Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you’re a problem‑solver who thrives on digging deep into technical challenges and wants to join a team that’s building something globally meaningful, we’d love to hear from you.
Hit apply to upload your CV
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Senior Technical Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux, Windows, SQL, and AWS. Make sure you can confidently discuss your experience with these systems during any interviews or networking opportunities.
✨Tip Number 2
Engage with online communities or forums related to technical support and the technologies listed. This will not only enhance your knowledge but also help you connect with professionals who might provide insights or referrals for the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through practical examples. Think of specific instances where you've successfully resolved technical issues, especially those involving Linux commands or SQL queries, as these will be crucial in showcasing your expertise.
✨Tip Number 4
Research the company’s impact on public safety and digital justice. Understanding their mission and how your role as a Senior Technical Support Engineer contributes to that can give you an edge in interviews and show your genuine interest in the position.
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Linux, Windows, SQL, and AWS. Use specific examples to demonstrate your technical skills and problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and public safety. Mention how your background makes you a perfect fit for the Senior Technical Support Engineer role and express your enthusiasm for contributing to the company's mission.
Highlight Relevant Skills: In your application, emphasise your hands-on experience with terminal sessions, debugging application issues, and executing SQL queries. Be specific about your familiarity with cloud architecture and troubleshooting skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux, Windows, and SQL in detail. Bring examples of how you've used terminal sessions, debugged application issues, or executed SQL queries in live environments. This will demonstrate your hands-on expertise.
✨Understand the Company’s Mission
Research the company’s role in public safety and digital justice. Understanding their mission will help you align your answers with their values and show that you're genuinely interested in contributing to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical challenges. Practice articulating your thought process and problem-solving strategies, especially related to cloud infrastructure and troubleshooting.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies they use, and the challenges they face. This not only shows your interest but also helps you assess if the company is the right fit for you.
