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For Companies At a Glance
- Tasks: Lead and mentor a dynamic Software Support team while managing workloads and client escalations.
- Company: Join a rapidly expanding global software house known for innovation and excellent customer support.
- Benefits: Enjoy hybrid work options, career development, and training opportunities in a fast-paced environment.
- Why this job: Be part of an exciting growth phase with a focus on technology and strong team culture.
- Qualifications: 2+ years as a Support Team Lead in software, with proven IT support experience and excellent communication skills.
- Other info: This role is hybrid, requiring 3 days in the office.
The predicted salary is between 28800 - 43200 £ per year.
Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role:
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become a point of escalation for any major client issues, helping to put out any fires along the way.
Your Skills:
- 2 years+ within a Software Support Team Lead role
- Experience of training/leading junior staff, including managing workload, shift rotas, etc
- Proven IT Software Support experience with a passion for Technology
- Ability to learn new applications and technologies
- Excellent communication skills with the ability to build strong relationships with internal and external stakeholders
- Ability to work under pressure within in a fast-paced environment
This is an exciting time to join the company as they continue to add new products to their rapidly expanding portfolio; great career development and training opportunities are offered to the successful Support Team Lead within this fast-paced environment.
This role is Hybrid – 3 days in the office.
Unfortunately due to the amount of applications received, we can only respond to the applications which match our requirements.
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Support Team Lead employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in software support and customer service. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to our team during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to manage a support team effectively. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Research our products and services thoroughly. Understanding what we offer will enable you to discuss how you can enhance our support solutions and align with our goals, making you a more attractive candidate for the role.
We think you need these skills to ace Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Support Team Lead in a software environment. Focus on your leadership skills, technical assistance experience, and any specific achievements that demonstrate your ability to manage a support team effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for technology and your experience in training and mentoring junior staff. Mention how you can contribute to maintaining high standards of customer support and align with the company's SLAs.
Showcase Relevant Skills: Clearly outline your communication skills and ability to build relationships with stakeholders. Provide examples of how you've successfully managed workloads and resolved client issues in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Apache Associates
✨Showcase Your Leadership Skills
As a Support Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led and mentored teams in the past, focusing on specific challenges you overcame and the positive outcomes that resulted.
✨Understand the Company's Products
Familiarise yourself with the company's software products and services. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client issues. Think of past experiences where you had to manage difficult situations and be ready to discuss your approach and the results.
✨Emphasise Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've built relationships with stakeholders and how you ensure clear communication within your team. Highlight any specific strategies you've used to maintain effective communication under pressure.
