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- Tasks: Support clients with D365 Business Central, ensuring smooth communication and problem resolution.
- Company: Node4 is a rapidly growing IT services company focused on people and innovation.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more!
- Why this job: Join a vibrant team dedicated to exceptional service and personal growth in a supportive environment.
- Qualifications: Proactive problem solver with knowledge of Microsoft Dynamics NAV/Business Central and excellent communication skills.
- Other info: Work remotely or hybrid, with opportunities for training and development.
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Consultant – Business Central
Join to apply for the Customer Support Consultant – Business Central role at Node4
Customer Support Consultant – Business Central
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Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.
So, whether you\’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As a D365 Business Central Customer Support Consultant, you will be the point of contact to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to team leads or managers. An excellent line of communication must be always upheld with team members and clients to ensure the highest level of customer service.
The ideal candidate for this role will be an approachable and pro-active problem solver with a good understanding of Microsoft dynamics NAV/Business Central and related products. The successful candidate can join the team in a remote or hybrid capacity however may on occasion be called into our offices in the UK as needed.
Overall, our customer support consultants are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
What will you bring?
- The drive to continually progress skills year on year and keen to learn.
- Excellent attention to detail with a methodical approach to tasks.
- Ability to adapt to new and unfamiliar technologies quickly.
- Excellent self-driven time management skills applied when delivering support services.
- Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
- Excellent communication skills at all levels.
- Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
- Excellent punctuality skills relating to customer and non-customer engagements.
- Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
- Contribute to new ideas for support and managed services.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business
-
Industries
IT Services and IT Consulting and Business Consulting and Services
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Customer Support Consultant - Business Central employer: Node4
Contact Detail:
Node4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Consultant - Business Central
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV and Business Central. Understanding the software inside out will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock customer support scenarios. This will prepare you for real-life situations where clear and effective communication is key to resolving issues.
✨Tip Number 3
Network with current or former employees of Node4 on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Stay updated on the latest trends in customer support and technology. Being knowledgeable about industry developments will show your enthusiasm for the field and your readiness to contribute innovative ideas.
We think you need these skills to ace Customer Support Consultant - Business Central
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Consultant position. Understand the key responsibilities and required skills, especially regarding Microsoft Dynamics NAV/Business Central.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your problem-solving abilities, communication skills, and any experience with customer support or related technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for Node4 and the Customer Support Consultant position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer support role.
How to prepare for a job interview at Node4
✨Know Your Microsoft Dynamics
Make sure you have a solid understanding of Microsoft Dynamics NAV and Business Central. Brush up on key features and functionalities, as well as common issues users face. This knowledge will help you answer technical questions confidently.
✨Demonstrate Your Communication Skills
As a Customer Support Consultant, communication is key. Prepare to showcase your ability to explain complex concepts in simple terms. Practice active listening and be ready to provide examples of how you've effectively communicated with clients in the past.
✨Showcase Problem-Solving Abilities
Be prepared to discuss specific instances where you've successfully resolved customer issues. Highlight your approach to problem-solving and how you remain calm under pressure. This will demonstrate your proactive attitude and ability to handle challenging situations.
✨Emphasise Team Collaboration
Node4 values teamwork, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success and how you maintain good relationships with colleagues. This will show that you're a great fit for their collaborative culture.
