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- Tasks: Manage customer journeys and ensure seamless experiences at VIP events.
- Company: Join a fast-growing company specialising in corporate hospitality and exclusive experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of unforgettable events while delivering exceptional service to clients.
- Qualifications: Previous customer service experience and strong organisational skills required.
- Other info: Ideal for those who thrive under pressure and love the music and sports scene.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a fast-growing and ambitious company specialising in Corporate Hospitality, VIP tickets, and exclusive experiences for top-sports and music events. They work with corporate clients and high-net-worth individuals, delivering seamless and unforgettable experiences at some of the world’s most prestigious events.
We\’rerecruiting for a Customer Experience Advisor / Order Fulfilment Executive to join our client’s team. This role is ideal for someone who thrives in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional customer service.
Key Responsibilities
- Oversee the customer journey from purchase to post-event feedback, ensuring a seamless experience.
- Manage the fulfilment process, ensuring tickets and packages are delivered accurately and on time.
- Communicate professionally with clients via email and phone, providing timely updates and support.
- Maintain accurate records of client interactions and fulfilment progress using Microsoft Excel, Word, and Outlook.
- Effectively manage multiple tasks and priorities in a busy, deadline-driven environment.
- Coordinate with internal teams and external partners to ensure flawless execution of client bookings.
- Address and resolve customer queries or issues promptly and professionally.
- Uphold high standards of professionalism and presentation in all client interactions.
What We’re Looking For
- Previous experience in customer service, fulfilment, or administration (ideally within hospitality, events, or a similar industry).
- Strong attention to detail and excellent organisational skills.
- A professional and proactive attitude, with a genuine passion for delivering exceptional service.
- Ability to work efficiently under pressure in a fast-moving environment.
- Strong written and verbal communication skills in English.
- Confident using Microsoft Excel, Word, and Outlook.
- Well-presented and professional, reflecting the high standards of the company.
If this sounds like the right role for you, apply today! #J-18808-Ljbffr
Customer Experience Advisor Music & Sports VIP employer: Connections Recruitment
Contact Detail:
Connections Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor Music & Sports VIP
✨Tip Number 1
Familiarise yourself with the latest trends in corporate hospitality and VIP experiences. Understanding what makes an event memorable can help you stand out during interviews, as you'll be able to discuss how you can enhance customer experiences.
✨Tip Number 2
Network with professionals in the events and hospitality industry. Attend relevant events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your organisational skills by thinking of examples from your past experiences where you successfully managed multiple tasks under pressure. Being able to articulate these situations will show your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company’s previous events and client testimonials. Being knowledgeable about their offerings will not only impress during the interview but also allow you to tailor your responses to align with their values and standards.
We think you need these skills to ace Customer Experience Advisor Music & Sports VIP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, fulfilment, or administration. Emphasise any roles where you managed client interactions or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your attention to detail and ability to manage multiple tasks.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Excel, Word, and Outlook. Provide examples of how you've used these tools to enhance customer experiences or streamline processes.
Showcase Communication Skills: Since the role involves professional communication with clients, ensure your application reflects strong written skills. Use clear and concise language, and consider including a brief example of how you've effectively resolved a customer query in the past.
How to prepare for a job interview at Connections Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, especially in fast-paced environments. Highlight specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, be ready to provide examples of how you've successfully managed tasks that required precision. Mention any tools or methods you use to stay organised.
✨Communicate Professionally
Practice your communication skills before the interview. You may be asked to role-play a scenario where you need to handle a client query. Show that you can communicate clearly and professionally, both verbally and in writing.
✨Familiarise Yourself with the Company
Research the company’s offerings and values. Understanding their approach to corporate hospitality and VIP experiences will help you align your answers with what they are looking for in a candidate.
