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- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety.
- Company: Join First Travel Solutions, a leader in transport services.
- Benefits: Enjoy competitive pay, flexible hours, and varied shifts.
- Why this job: Perfect for those passionate about transport and customer service with weekend availability.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Casual contract with a minimum of 10 hours per year, mainly on weekends.
Salary : Competitive hourly rate + benefits Hours : Varied shifts on an annualised 10hrs minimum contract – This is a casual contract Location : Milton Keynes, Luton, Stevenage, Bishops Stortford, Cambridge, Chelmsford,Colchester About the role As a Rail Replacement Coordinator, you\’ll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing. If you have a passion for transport and customer service, you\’re happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we\’d like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a v…
Rail Replacement Coordinator employer: Firstbus Careers
Contact Detail:
Firstbus Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator
✨Tip Number 1
Familiarize yourself with the rail replacement services in your area. Understanding the routes and potential challenges will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience in customer service or transport coordination. Be ready to share specific examples of how you've handled challenging situations or provided excellent service.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts, especially weekends. This role requires adaptability, so showing that you're ready for this will make a positive impression.
✨Tip Number 4
Research First Travel Solutions and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Rail Replacement Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Rail Replacement Coordinator position. Understand the key responsibilities, such as supervising operations and ensuring passenger safety, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in transport coordination or customer service. Provide specific examples that demonstrate your ability to manage operations and interact positively with passengers.
Show Your Passion: Express your enthusiasm for transport and customer service in your application. Mention why you are interested in this role and how it aligns with your career goals, which will help you stand out to the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-organized and clearly formatted to make a professional impression.
How to prepare for a job interview at Firstbus Careers
✨Show Your Passion for Transport
Make sure to express your enthusiasm for the transport industry during the interview. Share any relevant experiences or stories that highlight your interest in rail services and customer care.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss how you would handle difficult situations with passengers and ensure their safety and satisfaction.
✨Highlight Flexibility and Availability
Since the role requires working varied shifts, especially on weekends, emphasize your flexibility and willingness to adapt to changing schedules. Mention any past experiences where you successfully managed irregular hours.
✨Understand Safety Protocols
Familiarize yourself with safety regulations related to transport services. Be prepared to discuss how you would ensure the safety of passengers and staff during operations, showcasing your commitment to high standards.
