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- Tasks: Visit client sites to install and maintain technical equipment, troubleshoot issues, and ensure smooth operations.
- Company: Join nGeneration, a leader in field service maintenance for the retail and hospitality industry for over 24 years.
- Benefits: Enjoy a company van, fuel card, 19.6 days annual leave, and continuous training opportunities.
- Why this job: Be part of a dynamic team with exciting company events and a culture that values your growth.
- Qualifications: Experience in IT support or electronic installations is preferred; training will be provided.
- Other info: Must have a full UK manual driving licence and be willing to travel daily.
The predicted salary is between 25000 - 32000 £ per year.
Overview
We have a great job opportunity available at nGeneration for a Field Service Engineer. This role requires the ability to identify and fix hardware, configuration issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, as a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
Home location
Newport & surrounding area.
Duties
- Conduct daily visits to client locations for break/fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
- Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
- Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary if solutions are not immediately attainable.
- Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. North West, Central, South East & South West (UK-wide travel and overnight stays may be required).
- If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable; however, additional EPoS training will be provided. Experience in IT installations, Electronic Equipment Installation or similar environments is valuable.
Salary & Requirements
- SALARY: £28,678 per annum (Including On-Call Supplement)
- JOB TYPE: Full-Time, Permanent
- WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota (inclusive of weekends and bank holidays)
- ESSENTIAL LICENSE: Full UK Manual Driving Licence (International Driving Licences are NOT accepted)
- Travel: Willingness to travel to client sites daily; 100% travel is preferred
This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.
Company vehicle
If you are successful in your application, you will be provided with one of our brand-new vans, equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized rear racking to load and unload equipment on-site.
About the company
nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK. The company also operates a 20,000 sq ft HQ facility in Tipton, Midlands, which is the central base for repairs, support hub (service desk), staging and warehousing.
Requirements
- Experience in installing EPoS within the retail or hospitality industry is ideal
- Alternatively, experience in IT installations or similar environments where hardware devices are installed, supported and troubleshot will be considered. Additional EPoS installation training will be provided.
- Willingness to travel to client sites daily (essential)
- Technical mindset with a logical, methodical approach to troubleshooting; experience identifying faults with data network cables
- Previous experience as an IT Network Engineer or Telecoms/Broadband Engineer in retail/hospitality would be highly desirable
Experience
- 1 year of IT support experience (preferred)
- 1 year of EPoS experience (preferred)
Licence/Certification
- UK Manual Driving Licence (required) – International Driving Licences are NOT accepted
Willingness To Travel
- 100% travel (preferred)
Benefits
- Company van and fuel card
- Training opportunities to enhance skills
- 19.6 days annual leave (including bank holidays) with a 3 on/3 off rota; additional days off possible
- Company events and team activities
- Employee of the Quarter program with potential monetary recognition
Referrals increase your chances of interviewing at nGeneration Limited.
Location note: Mangotsfield, England, United Kingdom; Newport, Wales, United Kingdom
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Field Service Technician / Engineer - Newport employer: nGeneration Limited
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician / Engineer - Newport
✨Tip Number 1
Familiarise yourself with the specific types of equipment mentioned in the job description, such as EPoS systems and Wi-Fi devices. Having a solid understanding of these technologies will help you stand out during interviews and demonstrate your technical knowledge.
✨Tip Number 2
Highlight any previous experience you have with client interactions or customer service. Since this role requires excellent client interaction skills, showcasing your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Prepare for potential travel requirements by being ready to discuss your flexibility and willingness to visit various client sites. Emphasising your readiness for travel can show your commitment to the role and the company.
✨Tip Number 4
Research nGeneration and their services within the retail and hospitality industry. Understanding the company's background and values will allow you to tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Field Service Technician / Engineer - Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Technical Support, Electronic Equipment Installation, or similar roles. Emphasise any specific experience with EPoS systems and troubleshooting technical issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to travel and your ability to interact effectively with clients, as these are key aspects of the job.
Showcase Technical Skills: Clearly outline your technical skills related to hardware and software troubleshooting. Include any certifications or training that demonstrate your capability in handling electronic devices and network issues.
Highlight Communication Skills: Since excellent client interaction skills are essential, provide examples in your application of how you've successfully communicated with clients or resolved issues in previous roles.
How to prepare for a job interview at nGeneration Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Highlight any specific instances where you've successfully resolved technical issues, especially related to EPoS systems or similar equipment.
✨Demonstrate Client Interaction Skills
Since this role involves visiting client sites, it's crucial to show that you can communicate effectively. Share examples of how you've interacted with clients in the past, focusing on your ability to explain technical concepts in a clear and friendly manner.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on your troubleshooting techniques and be ready to walk through your thought process when diagnosing and fixing issues on-site.
✨Research the Company
Familiarise yourself with nGeneration and its services. Understanding their role in the retail and hospitality industry will help you tailor your responses and demonstrate your genuine interest in the position.
