Field Service Technician / Engineer - Newport

JOB OVERVIEW:

We have a great job opportunity available at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.

Once you have completed your induction training, as a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

In this role, you will also conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.

HOME LOCATION REQUIRED

Newport & surrounding area.

DUTIES

Your duties as Field Service Engineer / Field Support Technician will include:

Conduct daily visits to client locations for the purpose of Break fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.

Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.

Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.

Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site. North West, Central, South East & South West (Disclaimer: There will also be UK-wide travel and staying away from home when required).

If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.

SALARY: £28,678 per annum (Including On-Call Supplement)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

PLEASE NOTE: Candidates will need a Full UK Manual Driver\’s License, which is essential for this role.

This role will involve being on the road daily visiting customer sites, which may involve some overnight stays.

If you are successful in your application, you will be provided with one of our brand-new vans. These vans are equipped with air conditioning, car play, reversing camera and sensors, satellite navigation, DAB radio, and customized racking in the rear tailored to the needs of our clientele. This makes it much easier to load and unload equipment on-site when necessary.

About The Company

nGeneration has been supporting the retail and hospitality industry for over 24 years, providing field service maintenance to the biggest hospitality chains across the UK.

nGeneration also boasts a brand-new \’20,000\’ sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company\’s other activities, such as repairs, support hub (service desk), staging and warehousing. All the \’behind the scenes\’ staff are based at the HQ location.

Requirements

Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.

Essential requirement: Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Experience:

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

Licence/Certification:

• UK Manual Driving Licence (required) – International Driving Licences are NOT accepted

Willingness to travel:

• 100% (preferred)

Excellent communication skills (both written and verbal)

Benefits

Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card. This means you won\’t have to worry about transportation and fuel expenses while performing your duties. Whether it\’s commuting to work or visiting clients on-site, the company van and fuel card will be at your disposal to ensure a smooth and hassle-free journey.

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That\’s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us
• 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days inclusive of bank holidays. Take the time you need to relax, recharge, and spend quality time with your loved ones. As you will be working a 3 day on/3 day off rota, if you book just 3 days off, you will get 9 days off!
• Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams\’ achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities
• Company Employee of the Quarter: The company run a quarterly Employee and Manager of the Quarter award, where 1 Manager gets selected and up to 3 Employees, you even get a monetary recognition if you get nominated from your line manager

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