Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to manage patient bookings and provide top-notch admin support in a fast-paced environment.
- Company: Birmingham Women's and Children's NHS Foundation Trust is a pioneering healthcare provider dedicated to women, children, and families.
- Benefits: Enjoy flexible working hours and a supportive workplace culture that values diversity and inclusion.
- Why this job: Make a real impact on patient care while developing your skills in a dynamic healthcare setting.
- Qualifications: NVQ Level 3 or equivalent experience, strong communication skills, and proficiency in computer systems required.
- Other info: Various hours available; apply quickly as closing dates may change due to high application volumes.
The predicted salary is between 24071 - 25674 £ per year.
Employer Birmingham Women\’s and Children\’s NHS Foundation Trust Employer type NHS Site Birmingham Women\’s and Children\’s NHS Foundation Trust Town Birmingham Salary £24,071 – £25,674 per annum Salary period Yearly Closing 24/07/2025 23:59
NHS AfC: Band 3
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
Previous Applicants need not apply
- To provide comprehensive administration services to support all functions of the Appointment Booking Centre
- To deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical services
- The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.
- The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
Various hours available – 17, 17.5 and 37.5 hours per week.
Main duties of the job
To communicate with a wide range of people, including patients, carers, GPs, clinicians, work colleagues and other professionals on a range of matters on a daily basis. This communication could be verbal, written or electronic.
Working for our organisation
Birmingham Women\’s and Children\’s NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children\’s Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women\’s Hospital is one of two dedicated women\’s hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Qualifications
- NVQ Level 3 or equivalent knowledge and experience
- Proven knowledge and experience of working with Patient Records & knowledge of Lorenzo system.
- Previous reasonable NHS experience (working to A&C band 2 or above).
- Clear oral and written communication skills & good inter-personal skills.
- Computer skills – be fully conversant with PAS other relevant computer systems
- Able to meet deadlines in a pressurized environment Able to prioritise workloads.
- Good telephone manner.
- Good standard of English and mathematics at GCSE level (or equivalent), grade C or above
- Be experience in the use of Microsoft office and Excel
Our current Mental Health Services division may be transferring the provision of its services to Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). Whilst at present you are applying for a position within Birmingham Women’s and Children’s NHS Foundation should you be successful in gaining a position within Mental Health Services, your employment may in the future be transferred over to BSMHFT. Should any new information become available, you will be kept informed of this throughout your recruitment process.
As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Name Sharon Harvey Job title Appointment Booking Centre Manager Email address sharon.harvey1@nhs.net Telephone number 0121333 9375
If you have problems applying, contact
Address Birmingham Women\’s and Children\’s Hospital
#J-18808-Ljbffr
Patient Admin Services Senior Booking Clerk employer: Transformationunitgm
Contact Detail:
Transformationunitgm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Admin Services Senior Booking Clerk
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially those related to patient care. Understanding the ethos of Birmingham Women’s and Children’s NHS Foundation Trust will help you align your responses during interviews and demonstrate your commitment to their mission.
✨Tip Number 2
Highlight any previous experience in a busy call centre or administrative role, particularly within the NHS. Be ready to discuss specific examples of how you've managed high-pressure situations and maintained excellent customer service.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves interacting with patients, carers, and healthcare professionals, think of scenarios where you effectively communicated complex information clearly and compassionately.
✨Tip Number 4
Research the Lorenzo system and other relevant Patient Access systems. Being knowledgeable about these tools will not only impress the hiring manager but also show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Patient Admin Services Senior Booking Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Admin Services Senior Booking Clerk position. Make notes on how your skills and experiences align with these requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in administration, patient records, and communication skills. Use specific examples that demonstrate your ability to work in a fast-paced environment and manage multiple tasks.
Craft a Strong Cover Letter: Write a cover letter that addresses the key points from the job description. Emphasise your interpersonal skills, computer proficiency, and any previous NHS experience. Make sure to convey your enthusiasm for working at Birmingham Women’s and Children’s NHS Foundation Trust.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Transformationunitgm
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Patient Admin Services Senior Booking Clerk. Familiarise yourself with the Appointment Booking Centre's functions and the importance of patient-centred service delivery.
✨Demonstrate Communication Skills
Since the role involves communicating with patients, carers, and healthcare professionals, be prepared to showcase your clear oral and written communication skills during the interview. Consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Relevant Experience
Be ready to discuss your previous NHS experience and any familiarity with systems like Lorenzo. Highlight specific instances where you've successfully managed appointments or worked under pressure, as this will resonate well with the interviewers.
✨Showcase Your Computer Skills
As the role requires proficiency in various computer systems, including Microsoft Office and PAS, be prepared to discuss your technical skills. You might even want to mention any relevant training or certifications that demonstrate your capability in this area.
