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- Tasks: Join us as a Store Colleague, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retailer known for its dynamic work environment and career growth opportunities.
- Benefits: Enjoy 25% off products, exclusive discounts, health benefits, and access to development courses.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for volunteering and joining colleague networks to drive positive change.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries professionally.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to view challenges as opportunities for personal and professional growth.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a wide range of products in-store and online across brands like JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
- Exclusive deals and discounts from retail and hospitality businesses via TELUS Health benefits platform.
- Access to counselling services, digital health, and well-being advice through TELUS Health.
- Health cash plans.
- Internal development courses supporting personal and professional growth.
- Access to apprenticeships and accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Opportunities to join colleague networks, share experiences, and support initiatives driving positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
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Store Colleague - Night Staff employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - Night Staff
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, gaining experience in a fast-paced retail environment will prepare you for the challenges of the Store Colleague position.
✨Tip Number 3
Network with current or former employees of JD Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the job.
✨Tip Number 4
Be prepared to discuss how you handle challenges and work under pressure. The ability to showcase your problem-solving skills and adaptability will be crucial in impressing the hiring team during interviews.
We think you need these skills to ace Store Colleague - Night Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you exceeded sales targets or provided exceptional service, as these are key aspects of the Store Colleague position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for JD Group and how your skills align with their values and objectives.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and flexibility. Provide examples of how you've successfully worked in fast-paced environments and handled customer queries effectively.
Showcase Your Availability: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention your willingness to work weekends and holidays, which will demonstrate your commitment to the role.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. JD Group values a positive attitude, so let your passion for customer service shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the Store Colleague position.
✨Know the Products
Familiarise yourself with the product range offered by JD Group. Being knowledgeable about the products will help you answer questions confidently and show that you're ready to drive sales and upsell effectively.
✨Be Ready for Teamwork Questions
Since you'll be working closely with other sales assistants, be prepared to discuss your experience in team settings. Share examples of how you've collaborated with others to achieve goals or resolve conflicts.
