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- Tasks: Lead a team of engineers, manage schedules, and ensure top-notch equipment maintenance.
- Company: Join Altegra Integrated Solutions, a top UK provider in material handling services with a vibrant team.
- Benefits: Enjoy up to 27 days holiday, health care plans, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic environment where your skills make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: Flexible working approach and support for personal milestones like graduations or weddings.
The predicted salary is between 28800 - 43200 £ per year.
Altegra Integrated Solutions has grown to become one of the UK\’s leading independently owned material handling equipment service providers, offering facilities management, training, and hire services to its customers with over 100 employees across 2 sites in the UK.
About the Role
This is a fast-paced role involving leading a team of site and field-based engineers. Responsibilities include arranging equipment repairs, liaising with customers and site managers, managing engineer workloads, and working with lead engineers to ensure timely, high-standard maintenance of equipment.
The ideal candidate will have experience in a busy service office environment, preferably within the MHE industry, with a strong attention to detail, excellent customer service skills, and the ability to handle daily challenges effectively.
Responsibilities
- Leading a team of Field Based Engineers and Site Engineering Team Leaders.
- Coordinating with the Aftersales Team to organize engineer schedules.
- Communicating with customer site managers to arrange attendance for breakdowns, maintenance, and servicing.
- Placing and processing orders with suppliers and network dealers.
- Collaborating with other departments within the business.
- Processing engineer jobs for invoicing.
- Preparing quotations for repairs and additional work.
- Handling warranty claims.
- Compiling reports.
- Participating in out-of-hours customer support on a rota basis.
- Undertaking additional tasks as needed to support the business and customers.
- Ensuring all engineer tasks are completed and processed in line with month-end procedures.
Candidate Requirements
Qualifications and Experience
- Proficiency in Microsoft Office Suite.
- A strong desire and ability to deliver excellent customer service.
- Experience in a fast-paced, reactive customer service role.
- Excellent communication skills, including a confident and professional telephone manner.
- Ability to work independently and proactively.
- Teamwork skills with a flexible approach to workload.
- Strong multi-tasking abilities.
- Attention to detail.
- Well-developed IT skills, including proficiency in Microsoft Office.
- Ability to work under pressure and meet deadlines.
- Exceptional organizational skills.
- Experience with Protean software is desirable but not essential, as training will be provided.
What We Offer
- Up to 27 days holiday plus bank holidays, depending on length of service.
- 2x basic salary life insurance coverage.
- Health care cash plan covering dental, prescriptions, health checks, etc.
- Discount platform for shopping, holidays, and gym memberships.
- Employee Assistance Programme.
- Ongoing training and career development opportunities.
- Cycle to work scheme.
- Refer a friend bonus of £500 per person (terms apply).
- Long service awards at 10, 20, and 30 years.
- Life Event Day for occasions like marriage, moving, or graduation.
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Service Co-Ordinator employer: Altegra Integrated Solutions Limited.
Contact Detail:
Altegra Integrated Solutions Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator
✨Tip Number 1
Familiarise yourself with the material handling equipment (MHE) industry. Understanding the specific challenges and terminology used in this field will help you communicate effectively with both customers and engineers, showcasing your knowledge during interviews.
✨Tip Number 2
Highlight your experience in fast-paced service environments. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or resolved customer issues quickly, as this role requires strong multi-tasking and problem-solving skills.
✨Tip Number 3
Demonstrate your customer service skills by preparing to share instances where you've gone above and beyond for a client. This will show that you have the right attitude and commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 4
Network with professionals in the MHE industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a busy service office environment, particularly within the material handling equipment (MHE) industry. Emphasise your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific responsibilities from the job description, such as coordinating engineer schedules and managing workloads, and explain how your skills align with these tasks.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Microsoft Office, excellent communication abilities, and strong organisational skills. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Altegra Integrated Solutions Limited.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Team Leadership Experience
As a Service Co-Ordinator, you'll be leading a team of engineers. Discuss any previous leadership roles you've held, focusing on how you managed workloads, motivated your team, and ensured high standards of work.
✨Familiarise Yourself with the MHE Industry
Even if you don't have direct experience in material handling equipment, do some research on the industry. Understanding the basics will help you speak confidently about the role and show your enthusiasm for the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as managing engineer schedules or dealing with a difficult customer. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills.
