Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to resolve complaints and ensure satisfaction.
- Company: Target Group is a forward-thinking leader in Financial Services and Technology.
- Benefits: Enjoy remote work, 30 days holiday, and a range of health perks.
- Why this job: Join a vibrant team focused on innovation and customer delight.
- Qualifications: Experience in complaints handling or customer service in Financial Services is preferred.
- Other info: Flexible benefits and a commitment to diversity make this role unique.
The predicted salary is between 20000 - 30000 £ per year.
At Target Group, we\’re not just about deadlines and deliverables; we\’re about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and adaptability, and we\’re looking for a Complaints Executive who shares our passion for progress!
We offer a fully remote contract with a starting salary of £23,809.50
37.5 hours per week, between 8 am and 6 pm
As a Complaints Executive with Target, you’re responsible for speaking to our customers when things haven’t gone as planned. Your role involves listening to their complaints and concerns, investigating, and providing resolutions.
Every complaint is different, so flexibility in your approach is essential. You will reassure customers that their issues will be addressed effectively.
Specifically, your focus will be on getting it right first time and delighting our customers by:
- Having engaging conversations with customers over the phone and via email
- Ensuring fair treatment and compliant outcomes for customers
- Investigating the causes of complaints and providing resolutions over the phone and email
- Escalating complaints when necessary
- Identifying and implementing changes to prevent reoccurrence of complaints
- Following standard practices and procedures
- Meeting performance metrics related to quality, avoidable complaints, and behaviors
We seek candidates with experience in a complaints environment, ideally within the Financial Services industry or a regulated sector. Alternatively, experience in a customer-focused department within Financial Services is also valuable.
You will also be…
- Passionate about delivering excellent customer service
- Quick to learn in a fast-paced, dynamic environment
- Committed to doing a great job and exceeding expectations
- Able to work within Service Level Agreements (SLAs)
- Calm and reassuring on the phone
- Confident in writing formal correspondence
- Detail-oriented and conscientious
- Resilient
- Proactive, inquisitive, and problem-solving
- Customer-centric, with the ability to see from the customer\’s perspective
- Knowledgeable about the Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA)
If you\’re seeking a vibrant team that celebrates success and innovation, your journey with Target Group starts here!
Core Benefits include:
- 30 days holiday plus bank holidays (from Day 1)
- Employer-matched Pension Contribution Scheme (up to 6%)
- Employee Discount Scheme across leading retailers
- Company-paid Private Medical Insurance
- Group Life Assurance
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus
- Health and Wellbeing support via Help@Hand
- Free Flu Vaccinations, Eye Tests, and contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
My Flex, our flexible benefits scheme, offers additional benefits to enhance your package, including:
- Salary Sacrifice Pension Scheme
- Technology Buying Scheme
- Critical Illness Cover
- Dental Insurance
- Gym Flex memberships
- Taste and Gourmet Cards
- RAC Breakdown Cover
- Charitable Payroll Giving
- Cycle to Work Scheme
- Health Cash Plan
We are committed to fostering a diverse and inclusive culture through our D&I strategy, community engagement, and leadership development.
Grow your future with us!
#J-18808-Ljbffr
Complaints Executive employer: Target
Contact Detail:
Target Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA). Understanding these regulatory bodies will not only help you in your role but also demonstrate your commitment to compliance and customer care during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves engaging conversations with customers, being able to convey empathy and clarity will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved complaints in the past. This will highlight your resilience and proactive approach, which are key traits for a Complaints Executive.
✨Tip Number 4
Research Target Group's values and recent innovations in the Financial Services sector. Being knowledgeable about the company will allow you to align your answers with their mission and demonstrate your genuine interest in joining their team.
We think you need these skills to ace Complaints Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Executive at Target Group. Familiarise yourself with their approach to customer service and complaint resolution.
Tailor Your CV: Highlight your relevant experience in complaints handling or customer service, especially within the Financial Services sector. Use specific examples that demonstrate your problem-solving skills and ability to handle difficult situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the importance of resolving complaints effectively. Mention any knowledge of the Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA) to strengthen your application.
Proofread Your Application: Ensure that your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves formal correspondence.
How to prepare for a job interview at Target
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaints Executive. Familiarise yourself with the key tasks such as investigating complaints, providing resolutions, and ensuring customer satisfaction. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle complaints effectively. Emphasise your calmness, resilience, and problem-solving skills, as these are crucial for the role. Be ready to discuss how you've turned negative situations into positive outcomes.
✨Familiarise Yourself with Relevant Regulations
Since the role is within the Financial Services sector, it's important to have a basic understanding of the Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA). Being knowledgeable about these can set you apart and show your commitment to compliance and fair treatment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could include inquiries about the team culture, performance metrics, or how the company handles escalated complaints. Asking questions shows your genuine interest in the role and helps you assess if the company is the right fit for you.
