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- Tasks: Support the Highways & Waste team with admin tasks and customer service for garden waste subscriptions.
- Company: Join North Northamptonshire Council, dedicated to creating clean, safe, and sustainable communities.
- Benefits: Enjoy flexible working, generous leave, a pension scheme, and wellbeing support.
- Why this job: Be part of a vibrant team making a real impact in your community while developing your skills.
- Qualifications: 5 GCSEs including Maths and English, plus at least one year of admin experience required.
- Other info: This is a fixed-term role until September 2026, perfect for gaining valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Waste Services plays a pivotal role in ensuring that communities are not only clean and safe but also moving towards a more sustainable future. As a single – tier authority, we can take a holistic approach to delivering services efficiently and consistently across the whole area for the benefit of our communities.
Management of waste and associated resources is a statutory function, and the service is highly regarding by North Northamptonshire residents providing Waste Collection and Cleansing, Household Waste Recycling Centres and managing a portfolio of contracts, performance management systems and service level agreements related to the environment and the treatment and disposal of collected materials. These are high risk, demand led services which interface with member of the public.
We are seeking a fixed term appointment to provide administrative and financial support to the highways and waste business support unit, to facilitate the customer experience especially within our garden waste subscription service.
The ability to work under pressure and with changing priorities, often to tight deadlines, will be an essential part of your daily routine and an eye for detail and excellent organisation skills are a must.
If you would like further information on this role please call Lesley Elkington – 01536 807003
What will you be doing?
Providing administrative support to Highways & Waste business support services, especially our garden waste subscription service. Ensure all correspondence is correctly recorded and processed in line with service requirements.
Using customer relationship management software to log, manage and respond to enquires to ensure all records for the services are filed and stored appropriately and assist with maintaining quality control systems.
To provide customer liaison and resolve issues where required, this could include waste collections, garden waste service subscriptions, Household waste recycling permits, and highways defects and issues.
About you
You should have a high level of administrative experience, a minimum of 5 GCSEs including Maths and English at grade 4 or above (or equivalent), be accurate and have at least one years’ experience in a clerical or admin role.
You will need to be able to adapt quickly to change, and have ahigh level of computer literacy, particularly relating to windows software packages.
You will need good analytical skills and communication skills (written and verbal).
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
The following content displays a map of the job\’s location.
- Salary Frequency Annual
- Job Reference Ref/4531/6862
- Contract Type Temporary
- Contract Details Fixed Term to 30th September 2026
- Closing Date 28 July, 2025
- Job Category Waste Management
- Location Cedar Drive Thrapston, United Kingdom
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Highways & Waste Administrative Assistant employer: Northamptonshire Sport
Contact Detail:
Northamptonshire Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways & Waste Administrative Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered by the Highways & Waste department. Understanding the nuances of waste management and customer service will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects under pressure. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Brush up on your customer relationship management software skills. Being able to discuss your experience with similar tools will show that you're ready to hit the ground running and can handle customer inquiries efficiently.
✨Tip Number 4
Prepare to discuss your adaptability in previous roles. The ability to adjust to changing priorities is essential, so think of specific instances where you've successfully navigated change in a work setting.
We think you need these skills to ace Highways & Waste Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in roles that required attention to detail and organisation. Emphasise any experience with customer relationship management software or similar tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of waste management services. Mention specific skills that align with the job description, such as your ability to work under pressure and adapt to changing priorities.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in Maths and English. If you have additional certifications or training related to administration or customer service, be sure to include those as well.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Northamptonshire Sport
✨Show Your Administrative Skills
Highlight your previous administrative experience during the interview. Be prepared to discuss specific tasks you've handled, especially those that required attention to detail and organisation, as these are crucial for the role.
✨Demonstrate Customer Service Experience
Since the role involves customer liaison, share examples of how you've successfully resolved customer issues in the past. This will show your ability to handle enquiries effectively and maintain a positive customer experience.
✨Familiarise Yourself with Relevant Software
Make sure you understand the customer relationship management software mentioned in the job description. If possible, research similar tools and be ready to discuss how you can quickly adapt to new software systems.
✨Emphasise Adaptability and Time Management
The job requires working under pressure and managing changing priorities. Prepare examples that demonstrate your ability to adapt to new situations and manage your time effectively, especially when facing tight deadlines.
