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- Tasks: Assist customers in the showroom, providing product advice and support throughout their buying journey.
- Company: Join a well-established, successful company known for its excellent customer service and creative flair.
- Benefits: Enjoy flexible hours, 4-5 weeks holiday, birthday off, private healthcare, and employee discounts.
- Why this job: Be part of a dynamic team, enhance your sales skills, and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience, strong communication skills, and a creative eye for design are essential.
- Other info: Induction and training provided; work hours include weekends with two days off scheduled weekly.
The predicted salary is between 28800 - 43200 £ per year.
Our highly successful, well-established client is looking for a Showroom/Sales Assistant to join their team.
You must be confident, motivated, sales and customer focused and with a creative flair. You will be providing first class customer service and support to clients as they browse the extensive range of products within the showroom, guiding them through the buying process right from the first visit through to giving advice on product application once delivered.
Induction and training will be provided.
Responsibilities:
Receiving visitors in a polite and professional manner
Product advice, providing design ideas
Raising Quotations
Processing/following-up orders as necessary
Dealing with telephone enquiries
Problem solving
Taking payments on orders
Booking/chasing deliveries
Providing technical advice
Sales aftercare
Assisting with complaints in a professional manner
Any other ad-hoc duties
Essential:
Previous customer focused background
Ability to deliver a great customer buying experience
Ability to provide after sales and returns service
Strong communication and organisation skills
Ability to work within a small team as well as working on own initiative
Computer literate, with a basic level of Maths
Smart appearance, well-presented and with a polite, professional approach
Self-motivated and with a good creative eye for design
Ability to remain calm and factual when dealing with distressed/demanding customers
Hours of Work:
Monday-Saturday 9.30am-5.30pm / Sunday 11am-4pm (with 2 days off scheduled across the week)
Closed on Bank Holidays
4 Weeks holiday per year, increasing to 5 weeks with qualifying length of service
Your birthday day off (after qualifying service of 1 year)
Public/Bank Holidays and Christmas Eve off
Access to their Employee Assistance Programme
Cycle to Work Scheme
Optional Pension Scheme
Death in Service
Private Health Care (after 3 years’ service)
Employee discount
Travel costs when travelling beyond your remit
One free eye test every 2 years for employees using display screen equipment
Access to lots of perks and discounts through their app
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Sales/Showroom Consultant employer: Chiltern Recruitment Ltd
Contact Detail:
Chiltern Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Showroom Consultant
✨Tip Number 1
Familiarise yourself with the products offered in the showroom. Understanding the features and benefits of each product will enable you to provide insightful advice to customers, making you a valuable asset during the interview process.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you refine your approach to handling inquiries and complaints, showcasing your ability to deliver excellent service when you meet with us.
✨Tip Number 3
Research common sales techniques and customer engagement strategies. Being able to discuss these during your interview will demonstrate your proactive attitude and readiness to contribute to our team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Sharing these stories will highlight your problem-solving skills and customer-focused mindset, which are crucial for this role.
We think you need these skills to ace Sales/Showroom Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer-focused experience and any sales roles you've held. Emphasise your ability to provide excellent customer service and your creative flair, as these are key for the Sales/Showroom Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and enthusiasm for the role. Mention specific examples of how you've successfully assisted customers in the past and how you can contribute to creating a great buying experience.
Highlight Relevant Skills: In your application, focus on your strong communication and organisational skills. Provide examples of how you've worked effectively in a team and independently, as well as your ability to handle challenging customer situations calmly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Chiltern Recruitment Ltd
✨Show Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Your Sales Acumen
Prepare to discuss your previous sales experiences and how you successfully guided customers through the buying process. Be ready to explain your approach to upselling or cross-selling products.
✨Exhibit Your Creative Flair
As creativity is a key aspect of this role, think of ways to showcase your design ideas during the interview. You might want to bring along a portfolio or examples of your work that demonstrate your creative thinking.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle difficult situations with customers. Think of specific examples where you successfully resolved complaints or provided technical advice, showcasing your calm and professional approach.
