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- Tasks: Oversee airport operations, ensuring safety and punctuality while managing staff and resolving customer issues.
- Company: Join Qatar Airways, a leading airline known for its commitment to excellence and customer service.
- Benefits: Enjoy competitive pay, opportunities for travel, and a dynamic work environment.
- Why this job: Be part of a vibrant team, enhance your leadership skills, and make a real impact in aviation.
- Qualifications: Bachelor's degree and 4 years of relevant experience in airline operations required.
- Other info: Must have the legal right to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Description – External
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in London Gatwick as Airport Services Duty Officer.
Job Purpose
Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar Airways operations.
Accountabilities
1. Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
2. Provides input and recommendations to management to improve the effectiveness of the daily operations.
3. Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
4. Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
5. Conducts spot-checks on to ensure adequate standards are maintained.
6. Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
7. Conduct briefing sessions for shift and GHA supervisors on a shift basis.
8. Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
9. Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
10. Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
11. Responsible to prepare monthly reports and LPC’s.
12. Perform other department duties related to his/her position as directed by the Head of the Department
13. Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
14. Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment
Qualifications
Qualifications – External
• Bachelor\’s Degree
• 4 years relevant experience
• Experience in an airline or a reputed GHA on a supervisory level.
• Excellent English and communication knowledge.
• Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
• Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
• Flexibility to take up duty travel to out stations for covering various assignments.
• High level computer literacy.
• Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
You must have the current legal right to live and work in the UK
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Airport Services Duty Officer employer: Qatar Airways Group
Contact Detail:
Qatar Airways Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Services Duty Officer
✨Tip Number 1
Familiarise yourself with Qatar Airways' operations and values. Understanding their commitment to safety and customer service will help you align your responses during interviews and discussions, showcasing that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Qatar Airways or similar organisations. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed operations under pressure. Highlighting your problem-solving skills and ability to maintain high customer service standards will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends and regulations in the aviation industry, particularly those related to safety and security. This knowledge will not only impress during interviews but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Airport Services Duty Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in airport services or supervisory roles. Emphasise skills like communication, problem-solving, and your ability to work under pressure, as these are crucial for the Airport Services Duty Officer position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of Qatar Airways' operations and how your background aligns with their requirements. Use examples from your past experiences to demonstrate your capabilities.
Highlight Relevant Qualifications: Clearly state your qualifications, including your Bachelor's Degree and any specific training related to ramp handling, weight and balance, or dangerous goods regulations. This will show that you meet the essential criteria for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in the aviation industry.
How to prepare for a job interview at Qatar Airways Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Airport Services Duty Officer. Familiarise yourself with the key accountabilities listed in the job description, such as managing operations and ensuring safety standards. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your relevant experience in detail, especially any supervisory roles in the airline industry or ground handling. Be ready to provide specific examples of how you've handled customer complaints or improved operational efficiency in past positions.
✨Demonstrate Strong Communication Skills
As this role requires excellent communication, practice articulating your thoughts clearly and concisely. You might be asked to conduct a mock briefing during the interview, so be prepared to showcase your ability to convey information effectively to a team.
✨Understand Safety Regulations
Brush up on your knowledge of safety and security procedures, including ICAO and IATA regulations. Being able to discuss these topics will show that you take safety seriously and are well-prepared to handle the responsibilities of the position.
