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For Companies At a Glance
- Tasks: Onboard new customers and manage accounts for growth and satisfaction.
- Company: Join a fast-paced, VC-backed SaaS startup with a revolutionary AI platform.
- Benefits: Enjoy a competitive salary, hybrid work, and a fun team culture.
- Why this job: Be the voice of the customer in a rapidly growing company making an impact in education.
- Qualifications: 1+ years in Customer Success or Account Management, preferably in SaaS or tech.
- Other info: Great opportunities for career progression in a dynamic environment.
The predicted salary is between 24000 - 56000 £ per year.
Customer Success Executive | Award Winning SaaS | Hybrid
Company snapshot:
- VC backed, fast-paced start-up SaaS software company
- Award winning revolutionary AI platform with 70% market share in the education space
- Unprecedented demand and growth globally.
The role:
As a Customer Success Executive, you will be responsible for…
- Onboarding new customers and ensuring they are well-steered for deployment as quickly as possible
- Strengthening existing relationships whilst managing customer accounts throughout their whole life cycle and proactively seeking opportunities for growth
- Representing the “voice of the customer” and collaborating with various stakeholders, internal and external
- Promoting customer awareness of all new features and releases, offering insight and providing demos and training to ensure maximum adoption
About you:
- Minimum 1+ years previous experience in a Customer Success / Account Management role
- Experience in the SaaS / software / tech or education space
- An entrepreneurial self-starter, with the ability to thrive in a fast-paced environment, and a track record of going above and beyond!
- Customer-centric and solution focused, with the ability to build long-standing relationships
The package:
- Basic salary to £40,000 + £5k OTE
- Amazing culture, fun team and progression opportunities
- London Hybrid
Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.
Arius Ltd is acting as an employment agency in relation to this vacancy.
Customer Success Executive employer: Arius Recruit
Contact Detail:
Arius Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with our AI platform and the education space. Understanding the product inside and out will help you speak confidently about its features and benefits during interviews.
✨Tip Number 2
Highlight your experience in customer success or account management, especially in SaaS or tech environments. Be ready to share specific examples of how you've built relationships and driven customer satisfaction.
✨Tip Number 3
Demonstrate your entrepreneurial spirit by sharing instances where you've taken initiative or gone above and beyond for customers. This will show us that you thrive in a fast-paced environment.
✨Tip Number 4
Prepare to discuss how you would represent the 'voice of the customer' and collaborate with various stakeholders. Think of examples where you've successfully advocated for customer needs in previous roles.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your relevant experience in Customer Success or Account Management, particularly in the SaaS or education sectors. Use specific examples that demonstrate your ability to build relationships and drive customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your entrepreneurial spirit. Mention how you can contribute to the company's growth and customer satisfaction, and include any relevant achievements.
Highlight Your Soft Skills: In your application, emphasize your customer-centric approach and solution-focused mindset. Provide examples of how you've successfully managed customer accounts and strengthened relationships in previous roles.
How to prepare for a job interview at Arius Recruit
✨Show Your Customer-Centric Approach
Make sure to highlight your experience in building long-lasting relationships with customers. Share specific examples of how you've gone above and beyond to meet customer needs, as this aligns perfectly with the role's focus on customer success.
✨Demonstrate Your SaaS Knowledge
Since the company operates in the SaaS space, be prepared to discuss your understanding of SaaS products and how they benefit customers. Mention any relevant experience you have in the tech or education sectors to showcase your expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer situations. Practice articulating how you would onboard a new customer or manage a difficult account, emphasizing your proactive approach.
✨Emphasize Your Adaptability
In a fast-paced start-up environment, adaptability is key. Share examples of how you've thrived in similar settings, showcasing your entrepreneurial spirit and ability to quickly adjust to changing circumstances.
