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- Tasks: Engage with high-net-worth customers to sell specialist home insurance and resolve queries.
- Company: Join Hiscox, a leader in Specialist Insurance, known for exceptional customer experiences.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible hybrid working options.
- Why this job: Be part of a diverse team that celebrates success and fosters personal growth.
- Qualifications: Sales experience is preferred; a passion for customer service is essential.
- Other info: Opportunity for remote work after training and a supportive training programme.
The predicted salary is between 20000 - 30000 £ per year.
Job Type:
Permanent
Build a brilliant future with Hiscox
About Hiscox Customer Experience Centre
We are proud to be a leader in Specialist Insurance. In essence, we sell trust – a promise to be there if the worst happens, our role is to make insurance as easy as possible.
Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other\’s successes.
What you will be doing
- Selling specialist home insurance to high-net-worth customers, having great conversations to understand their needs and requirements.
- Identifying opportunities to cross sell and up sell our personal line products, based on customers\’ needs.
- Speaking to existing customers and resolving their queries, through both phone and email.
- You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
- You will become an expert in our technical products and our IT systems
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 4 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 \’Hiscox\’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
- £350 towards a gym or sports membership of your choice
- £300 festive hamper (choose from luxury food, premium wine or shopping vouchers)
- Simply Health Medical coverage
- Sharesave Scheme – allowing you to invest in Hiscox
- Pension, critical illness cover, life assurance
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
This role is 35 hours per week, 9-5pm, Monday to Friday
Are you the right person?
You enjoy speaking to people and providing a great customer experience is important to you.
You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
You are resilient and don\’t shy away from problems or challenges.
Beating and surpassing business goals is what gets you out of bed in the morning.
Sales experience is desirable, as well as previous experience in hitting targets.
Salary: £25,000 with potential of an annual performance bonus
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we\’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Working life doesn\’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. For this role you will need to be in the office every day through the training period.
We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years\’ worth of service, private medical for all the family and much more.
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Customer Sales Executive | York, UK employer: Hiscox Ltd
Contact Detail:
Hiscox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Executive | York, UK
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly specialist home insurance. Understanding the nuances of high-net-worth customers and their unique needs will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios with friends or family can help you become more comfortable discussing products and resolving customer queries effectively.
✨Tip Number 3
Research Hiscox's values and culture to align your approach with their commitment to exceptional customer experience. Showing that you resonate with their mission can make a positive impression during interviews.
✨Tip Number 4
Network with current or former employees of Hiscox on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the role and the company culture.
We think you need these skills to ace Customer Sales Executive | York, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Hiscox is looking for in a Customer Sales Executive. Highlight key responsibilities and required skills, such as sales experience and customer service focus.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous sales roles or customer service experience, and quantify your achievements where possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer experiences. Mention specific examples of how you've successfully met targets or resolved customer issues in the past.
Showcase Your Team Spirit: Since teamwork is important at Hiscox, include examples in your application that demonstrate your ability to work collaboratively. Highlight any experiences where you supported team goals or contributed to a positive team environment.
How to prepare for a job interview at Hiscox Ltd
✨Understand the Company Culture
Before your interview, take some time to research Hiscox and their commitment to customer experience. Familiarise yourself with their values and how they aim to provide exceptional service. This will help you align your answers with what they are looking for.
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales experience in detail. Highlight specific examples where you successfully met or exceeded targets, and explain how you approached customer interactions. This will demonstrate your capability to thrive in a sales-driven environment.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Practice how you would handle queries or resolve issues, focusing on providing excellent customer service. This will show your problem-solving skills and your dedication to customer satisfaction.
✨Emphasise Teamwork and Resilience
Since the role involves working within a diverse team, be ready to discuss your experiences collaborating with others. Additionally, share examples of how you've overcome challenges in the past, showcasing your resilience and ability to adapt in a fast-paced environment.
