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- Tasks: Provide 3rd line support for network and WiFi infrastructure across the UK and Europe.
- Company: Join a leading provider of managed internet and telephony services for over 10,000 clients.
- Benefits: Enjoy a hybrid work model with opportunities for travel and overtime.
- Why this job: Be part of a growing team that values technical expertise and customer satisfaction.
- Qualifications: Experience in IT support from 1st to 3rd line, with strong networking skills required.
- Other info: Candidates must be based in the UK and eligible to work without visa sponsorship.
The predicted salary is between 43200 - 72000 £ per year.
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They\’ve had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st – 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skillsBeneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environmentTo apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer - Networking & WiFi
✨Tip Number 1
Familiarise yourself with the specific networking technologies mentioned in the job description, such as Cisco, HP/Aruba, and Fortinet. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of complex network issues you've resolved in the past. Be ready to discuss these scenarios during interviews to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with professionals in the industry, especially those who work in similar roles or companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Prepare for potential travel requirements by being flexible and open to visiting customer sites. Highlight any previous experience you have with on-site support or installations, as this will show your readiness for the role's demands.
We think you need these skills to ace Senior Support Engineer - Networking & WiFi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly focusing on your roles in 1st to 3rd line support. Emphasise your networking skills and any specific technologies you've worked with, such as Cisco or Ruckus.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for networking and technical support. Mention specific experiences where you successfully troubleshot network issues or supported clients, especially in a hybrid or project-based environment.
Highlight Relevant Skills: In your application, clearly list your technical skills related to networking and WiFi technologies. Include any experience with advanced diagnostics tools like Wireshark, as well as your ability to communicate effectively with clients.
Follow Application Instructions: Ensure you follow the application instructions carefully. If the job posting mentions specific documents or formats, make sure to adhere to those requirements when submitting your application through our website.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with networking technologies in detail. Highlight specific instances where you've troubleshot routers, switches, and firewalls, as well as your familiarity with brands like Cisco, HP/Aruba, and Fortinet.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Prepare examples of complex issues you've resolved, particularly in a 3rd line support context, to illustrate your analytical thinking and technical prowess.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't tech-savvy. Clear communication can set you apart from other candidates.
✨Research the Company and Its Clients
Familiarise yourself with the company's services and the industries they serve. Understanding their client base in flexible workspaces and hospitality will help you tailor your responses and show genuine interest in the role.
