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For Companies At a Glance
- Tasks: Provide escalated support to VIP clients and resolve technical issues.
- Company: Join a growing MSP based in Newcastle with a strong reputation.
- Benefits: Enjoy free IT certifications, health insurance, and a company car scheme.
- Why this job: Be part of a supportive team with clear progression opportunities and impactful work.
- Qualifications: Experience in MSP, basic networking, Windows server, and Office 365 administration required.
- Other info: Work onsite three days a week in a dynamic environment.
The predicted salary is between 22000 - 30000 £ per year.
2nd line onsite Engineer
Salary: £26,000 – 30,000
Location – Newcastle – 3 days onsite
What you will be doing
A growing and established Newcastle based MSP are seeking a 2nd Line support Engineer to join the team. You will providing escalated support to VIP clients. You will be taking ownership of your tickets and taking them through to resolution.
Required Skills
- MSP Experience.
- Basic networking.
- Windows server support.
- Office 365 administration.
- Networking
- Experience as a 2nd line support Engineer.
- Efficient in meeting all SLA’s (including troubleshooting, maintenance and support).
Benefits
- Free IT Certifications.
- Clear progression pathway.
- Life Assurance.
- Health Insurance.
- Company Car Scheme
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. This will show that you understand the unique challenges and expectations of the role, making you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex technical issues in the past. Being able to articulate your problem-solving skills will be crucial, especially since you'll be providing escalated support to VIP clients.
✨Tip Number 4
Research the company culture and values of the MSP you're applying to. Tailoring your conversation to align with their ethos can help you stand out as a candidate who is not only technically skilled but also a good fit for their team.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Support Engineer, especially any work with MSPs. Include specific examples of how you've provided escalated support and resolved issues for clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills in networking, Windows server support, and Office 365 administration, and explain how they align with the job requirements.
Showcase Your Problem-Solving Skills: During the application process, emphasise your ability to meet SLAs and resolve tickets efficiently. Provide examples of past experiences where you successfully troubleshot and maintained systems under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider (MSP) environment. Discuss specific scenarios where you provided escalated support and how you effectively resolved issues for clients.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of basic networking, Windows server support, and Office 365 administration. You might be asked technical questions, so brush up on these areas and be ready to provide examples of your hands-on experience.
✨Emphasise Ticket Ownership
Talk about your approach to taking ownership of tickets and ensuring they are resolved efficiently. Share examples of how you've managed your workload and met SLA requirements in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the 2nd Line Support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
