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- Tasks: Join an F1 team as a 2nd Line Support Engineer, providing top-notch IT support.
- Company: Work with a well-established MSP in the exciting world of Formula 1.
- Benefits: Enjoy life assurance, health insurance, and great career growth opportunities.
- Why this job: Be part of a fast-paced environment where your technical skills and customer service shine.
- Qualifications: Previous IT support experience and strong communication skills are essential.
- Other info: Flexibility for after-hours support is required, including race team assistance.
The predicted salary is between 30000 - 42000 £ per year.
2nd Line Support Engineer – F1 Team
Location – Brixworth – Onsite
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
- IT Operational Support: Provide exceptional operational support across the business for all IT services.
- Customer Service: Must display strong customer service skills with a positive and supportive attitude.
- Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
- Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
- Relationship Building: Cultivate successful relationships within the team and with third parties.
- Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
- Experience: Previous experience in IT support or service desk roles.
- Communication: Excellent spoken and written English is essential.
- Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
- Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
- Life assurance.
- Health Insurance.
- Career growth.
- Development opportunities.
2nd Line Support Engineer employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this role heavily relies on the ITIL service lifecycle. Understanding these principles will not only help you in your day-to-day tasks but also demonstrate your commitment to delivering high-quality support.
✨Tip Number 2
Since this position involves working closely with an F1 team, it’s essential to showcase your ability to work under pressure and meet tight deadlines. Prepare examples from your past experiences where you successfully managed time-sensitive IT issues.
✨Tip Number 3
Highlight your customer service skills during any interactions. This role requires a positive and supportive attitude, so be ready to discuss how you've effectively resolved customer issues in previous positions.
✨Tip Number 4
Build your knowledge about the specific technologies and tools used in the motorsport industry. Showing that you have a genuine interest in F1 and its technological aspects can set you apart from other candidates.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Support Engineer position. Understand the key responsibilities and requirements, especially the emphasis on customer service and technical skills.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or service desk roles. Provide specific examples of how you've successfully handled escalated IT issues and delivered exceptional customer service.
Showcase Technical Knowledge: Demonstrate your broad technical expertise and familiarity with ITIL best practices in your application. Mention any relevant certifications or training that align with the role's requirements.
Tailor Your Application: Customize your CV and cover letter to reflect the specific skills and experiences that match the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your Customer Service Skills
Since this role emphasizes strong customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your positive attitude and supportive approach.
✨Demonstrate Technical Knowledge
Familiarize yourself with ITIL best practices and be ready to discuss your technical expertise. Prepare to explain how you have applied these practices in previous roles, especially in relation to operational support and project tasks.
✨Emphasize Relationship Building
This position requires cultivating successful relationships within the team and with third parties. Think of examples where you've effectively collaborated with colleagues or external partners to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to meet deadlines under pressure. Practice articulating your thought process and how you prioritize tasks while adhering to SLAs.
