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For Companies At a Glance
- Tasks: Assist with Council Tax billing, collection, and customer inquiries.
- Company: Join a dedicated team focused on municipal taxation and community service.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Detail-oriented with customer service experience; Capita One knowledge is a must.
- Other info: Opportunity to participate in team improvements and training new staff.
The predicted salary is between 24000 - 36000 £ per year.
Who You Are
You are a detail-oriented professional with experience in handling customer service and administrative tasks related to municipal taxation. Proficiency in using the Capita One Revenues and Benefits system is essential, and familiarity with Northgate's Enterprise system is desirable. You have excellent communication skills for providing telephone and interviewing services, and the ability to handle enquiries and correspondence regarding Council Tax and occasionally Business Rates. You are committed to maintaining high service standards and contributing positively to team procedures and policy updates.
What the Job Involves
The role involves delivering exceptional service in billing, collection, and recovery of Council Tax, along with other services like Business Rates when needed. Responsibilities include maintaining and updating computer records, addressing customer enquiries, processing Change of Address/circumstances, and awarding discounts/exemptions. You'll take payments over the phone and guide customers on benefits and budgeting. The role requires participating in team procedure development, system improvements, and providing initial induction and training for new employees. Compliance with Council regulations, health and safety, and equalities policies is expected, along with engaging in performance conversations.
Council Tax Assistant – Grade D employer: Derby City Council
Contact Detail:
Derby City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Assistant – Grade D
✨Tip Number 1
Familiarize yourself with the Capita One Revenues and Benefits system. If you have experience using it, be ready to discuss specific instances where you've utilized this software effectively in your previous roles.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries related to Council Tax and Business Rates. Think of examples where you've successfully resolved customer issues or improved service delivery.
✨Tip Number 3
Prepare to demonstrate your attention to detail by discussing how you've maintained accurate records in past positions. Highlight any experience you have with processing changes in circumstances or awarding discounts.
✨Tip Number 4
Show your commitment to team collaboration by sharing experiences where you've contributed to procedure development or training new employees. This will illustrate your ability to work well within a team environment.
We think you need these skills to ace Council Tax Assistant – Grade D
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in customer service and administrative tasks related to municipal taxation. Mention any specific roles or responsibilities that align with the job description.
Showcase Technical Proficiency: Clearly state your proficiency in using the Capita One Revenues and Benefits system. If you have experience with Northgate's Enterprise system, be sure to mention that as well.
Demonstrate Communication Skills: Provide examples of your excellent communication skills, especially in handling enquiries and providing telephone services. This could include specific situations where you successfully resolved customer issues.
Commitment to Service Standards: Express your commitment to maintaining high service standards and contributing positively to team procedures. You can mention any previous experiences where you helped improve processes or policies.
How to prepare for a job interview at Derby City Council
✨Show Your Attention to Detail
Since the role requires a detail-oriented professional, be prepared to discuss specific examples from your past experiences where your attention to detail made a significant impact. Highlight any instances where you successfully managed customer service or administrative tasks related to municipal taxation.
✨Demonstrate Your System Proficiency
Familiarize yourself with the Capita One Revenues and Benefits system and, if possible, the Northgate Enterprise system. Be ready to explain how you've used similar systems in previous roles and how quickly you can adapt to new software.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you handle customer enquiries and provide telephone services, showcasing your ability to maintain high service standards.
✨Engage in Team Development
The role involves participating in team procedure development and training new employees. Be prepared to discuss your experience working in teams, contributing to policy updates, and any training or mentoring roles you've held in the past.
