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- Tasks: Help customers navigate their accounts and find solutions over the phone.
- Company: Join EE, a leading telecommunications company focused on customer service and support.
- Benefits: Enjoy a starting salary of £23,504, discounts on products, and flexible working options.
- Why this job: Make a difference in people's lives while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and communication skills.
- Other info: Flexible breaks, home working options, and opportunities for community volunteering.
The predicted salary is between 18803 - 19783 £ per year.
Service Guide Job Req ID: 41192 Posting Date: 15 Nov 2024 Function: EE Contact Centres Unit: Consumer Location: Riverside Tower, Belfast (N.I), United Kingdom Salary: 23,504 Why this job matters Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Belfast. We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. Whats in it for you? A great starting salary of 23,504, raising to 24,064 after 8 months of service Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year. Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Support in carving your own career path. We are passionate about developing our people and well support you to achieve the career you want. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Service Guide employer: BT
Contact Detail:
BT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Guide
✨Tip Number 1
Highlight your life experiences during the interview. Think about specific situations where you've demonstrated resilience or problem-solving skills, as these are key in a customer service role.
✨Tip Number 2
Familiarize yourself with EE's products and services. Being knowledgeable about what you’ll be discussing with customers will show your enthusiasm and readiness to help them effectively.
✨Tip Number 3
Practice active listening skills. In a customer service role, understanding the customer's needs is crucial, so demonstrate this ability during your interactions with us.
✨Tip Number 4
Be prepared to discuss how you can contribute to a flexible work environment. Share examples of how you’ve successfully managed your time and responsibilities in previous roles.
We think you need these skills to ace Service Guide
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any life experiences or skills that demonstrate your ability to handle challenging situations and build relationships. This could include personal anecdotes or professional experiences that showcase your resilience and customer service skills.
Tailor Your CV: Customize your CV to align with the job description. Focus on your customer service experience, communication skills, and any relevant roles that highlight your ability to work flexibly and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Discuss how your background and skills make you a perfect fit for the Service Guide position, and express your enthusiasm for contributing to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BT
✨Showcase Your Life Experience
Highlight your personal experiences that demonstrate resilience and problem-solving skills. Share specific examples of how you've navigated challenging situations in your life, as these stories can resonate well with the interviewers.
✨Emphasize Communication Skills
Since the role involves speaking with customers over the phone, it's crucial to showcase your communication abilities. Practice active listening and articulate your thoughts clearly during the interview to demonstrate your capability in handling customer interactions.
✨Demonstrate Flexibility and Adaptability
Discuss your ability to adapt to changing circumstances and schedules. Mention any previous experiences where you successfully managed your time or adjusted to new situations, as this aligns with the flexible nature of the role.
✨Express Enthusiasm for Team Culture
Convey your excitement about joining a supportive team environment. Share your thoughts on collaboration and how you value working with others to achieve common goals, which is essential for success in the Billing Team.
