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- Tasks: Analyse performance data and support smart metering projects to enhance operational success.
- Company: ENGIE is a leader in low-carbon energy, committed to a sustainable future.
- Benefits: Enjoy hybrid working, competitive salary, pension contributions, and professional development opportunities.
- Why this job: Join a collaborative team making a real impact on the energy sector's future.
- Qualifications: 3-5 years in performance analysis or project coordination; strong Excel and communication skills required.
- Other info: This role is based in Leeds, with flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
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ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.
We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.
About the role
The SMART Performance Analyst plays a central role in driving operational success across smart metering delivery. This is a hands-on performance and project support role, focused on using data and structured insight to influence agent activity, partner collaboration, and delivery outcomes.
You will work closely with internal teams, field agents, and third-party delivery partners to identify operational blockers, optimise performance, and ensure delivery commitments are met. Through clear reporting, performance tracking, and proactive stakeholder engagement, you will help improve field efficiency and overall programme outcomes.
A core part of this role includes compiling and delivering Monthly Business Review (MBR) packs to senior stakeholders to provide visibility, accountability, and insight into key operational trends and opportunities.
This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week.On offer is a competitive salary and benefits package.
Key Responsibilities:
Performance Monitoring & Insight Delivery
- Monitor and analyse key operational KPIs across smart meter installations, customer appointments, and agent productivity.
- Create and deliver regular performance updates, visual dashboards, and tailored insight packs for a variety of stakeholders.
- Lead weekly performance reviews with internal teams and delivery partners, identifying trends and recommending improvement actions.
- Build, maintain, and present Monthly Business Review (MBR) packs that provide clear, executive-level summaries of performance, issues, and improvement plans.
- Translate complex data into concise, actionable insights that drive accountability and informed decision-making.
- Continuously improve the clarity, accessibility, and impact of performance tracking and reporting tools.
Project & Delivery Coordination
- Coordinate multiple smart metering projects and initiatives, ensuring milestones are met and progress is clearly tracked.
- Prioritise project activities based on field issues (e.g. access issues, incorrect meters, technical faults), resource availability, and business impact.
- Track all project progress and produce weekly and monthly updates for internal stakeholders and external partners.
- Work cross-functionally to resolve field delivery issues and align on resource plans.
Stakeholder Engagement
- Act as a key point of contact for field teams, internal functions, and third-party partners.
- Organise tri-party calls with delivery partners and internal teams to manage project updates and operational challenges.
- Build and maintain strong working relationships across teams to support aligned, efficient smart meter delivery.
- Present MBR content and performance insights in stakeholder forums, ensuring clarity and actionability.
- Share best practices and operational insight with colleagues to strengthen performance awareness across the team, acting as a go-to person for performance data questions and delivery process clarifications.
Knowledge and Skills:
- 3–5 years’ experience in performance analysis, project coordination, or operational delivery roles, ideally in a utilities or field services environment.
- Intermediate to advanced Excel skills with p roven ability to use data and performance tracking to influence behaviour and improve outcomes.
- Strong communication and stakeholder engagement skills — confident in leading discussions and presenting insights.
- Highly organised and capable of managing multiple projects or priorities simultaneously.
- Skilled in identifying operational risks, blockers, and improvement opportunities early.
- Experienced in producing clear, impactful reports such as Monthly Business Review (MBR) packs — for non-technical and senior audiences.
- Familiarity with smart metering processes, field operations, or energy industry standards (desirable).
- Experience working with third-party delivery partners or managing external stakeholders (desirable).
- Exposure to continuous improvement methodologies such as Lean or Agile (desirable).
- Understanding of job scheduling, access issues, or agent resource planning in a field environment.
Personal Attributes
- Performance- and outcomes-driven, with strong attention to detail.
- Confident, collaborative, and proactive in resolving issues and driving improvements.
- Able to challenge constructively and influence teams through insight and communication.
- Curious and commercially aware, with a strong drive to understand how data informs operations.
- Comfortable operating in a fast-paced, delivery-focused environment.
Why ENGIE UK?
- Opportunity to make a significant impact on the future of energy supply.
- Collaborative and innovative work environment.
- Hybrid working options.
- Employer pension contribution.
- Commitment to professional development and growth.
How to Apply
At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need.
To apply, please submit your CV detailing your experience.
Business Unit: GEMS
Division: GEMS – BP UK SUPPLY
Legal Entity: ENGIE POWER LIMITED
Professional Experience: Skilled ( >3 experience <15 years)
Education Level: Other
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SMART Meter Performance Analyst employer: ENGIE Group
Contact Detail:
ENGIE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SMART Meter Performance Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in smart metering and energy efficiency. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in smart metering. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive performance improvements in previous roles. Being able to articulate your experience with KPIs and performance tracking will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practising how to present complex data in a clear and concise manner. This is crucial for the role, as you'll need to convey insights effectively to various stakeholders.
We think you need these skills to ace SMART Meter Performance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in performance analysis, project coordination, and operational delivery. Use specific examples that demonstrate your skills in data analysis and stakeholder engagement.
Showcase Your Skills: Emphasise your intermediate to advanced Excel skills and any experience with smart metering processes or the energy industry. Mention any familiarity with continuous improvement methodologies like Lean or Agile.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role of SMART Meter Performance Analyst. Discuss how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Communication Abilities: Since strong communication and stakeholder engagement skills are crucial for this role, provide examples of how you've successfully led discussions or presented insights to various audiences in the past.
How to prepare for a job interview at ENGIE Group
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to smart metering. Be prepared to discuss how you have monitored and analysed these metrics in previous roles, and how you can apply this experience to drive operational success.
✨Showcase Your Communication Skills
As a SMART Meter Performance Analyst, strong communication is crucial. Practice articulating complex data insights clearly and concisely. Prepare examples of how you've effectively engaged stakeholders and led discussions in past projects.
✨Demonstrate Project Coordination Experience
Highlight your experience in managing multiple projects simultaneously. Be ready to discuss specific challenges you've faced in project coordination and how you overcame them, particularly in a field services or utilities environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to identify operational blockers. Think of scenarios where you've successfully resolved issues or improved processes, and be ready to share these examples during the interview.
