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- Tasks: Support colleagues by resolving IT issues and setting up new equipment.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Enjoy flexible working, generous leave, bonuses, and health perks.
- Why this job: Be part of a dynamic team focused on enhancing colleague experience and driving innovation.
- Qualifications: Prior 1st or 2nd line support experience and a passion for technology are essential.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 32700 - 32700 £ per year.
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Desktop Support Specialist page is loaded
Desktop Support Specialist
Apply locations Skipton, England time type Full time posted on Posted Yesterday job requisition id JR3154
Hours:
35 Hours per week Permanent contract
Salary:
£32,700 Per Annum
Closing Date:
Thu, 24 Jul 2025
An exciting opportunity has arisen for an individual who has a keen interest and background in IT to join us as an IT Desktop Support Adviser in our 2nd line support team.
This is a busy, highly functioning team and we therefore desire a friendly and approachable person, with a focus on colleague experience and technical knowledge.
Who Are We?
Not just another building society. Not just another job.
We\’re the fourth biggest building society in the UK and what makes us a bit different is that we\’re a mutual organisation. We don\’t have shareholders; we\’re owned by our members.
Our colleagues say Skipton\’s a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we\’ll help you take the next step towards a better future.
You will be joining our dynamic IT function, with a department consisting of 120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions.
The IT Desktop Support team is a team of 7 Desktop Support Advisers who are the face of IT.The team is responsible for providing 2nd line support to all colleagues across the business, with a focus on great colleague experience.
We work proactively with colleagues to ensure they are getting the most out of their IT, so you’ll get to build and maintain strong working relationships across the business.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
- Annual discretionary bonus scheme
- 2 5 days standard annual leave + bank holidays + rising 1 day per year of s ervice to a maximum of 30 days
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Matching employer pension contribution (up to 10% per annum)
- Colleague mortgage (conditions apply)
- Salary sacrifice scheme for hybrid & electric car
- A commitment to training and development
- Private medical insurance for all our colleagues
- 3 paid volunteering days per annum
- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
- We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
Thisis a varied role however your primary focus will be supporting colleagues across the Society by resolving issues, ensuring they have the correct equipment, packaging and deploying software, and setting up new starters.
We support Head Office, remote workers, and colleagues across our Branch Network.
The team works closely with our Service Desk, providing support and development to help ensure as an IT function we provide the best support to our colleagues.
What Do We Need From You?
- An enthusiasm for technology and technical aptitude is essential for this role. We’re looking for someone with a proactive approach and effective time management skills, alongside a desire to develop – this will mean you get the most out of the role.
- Prior experience in a 1st or 2nd line support role is required alongside a passion for technology and improvement, in order for you to hit the ground running in this busy department.
- A keen eye for using data to assist with identifying problems and trends in a proactive way is useful for this role.
- You will be outcome driven with a mindset for challenging and improving process to support the colleague experience and become more efficient.
- A knowledge of Windows 11, Office 365, SCCM, software packaging and ITIL would be beneficial, but isn’t essential if you’re willing to learn.
- As part of the role you will be encouraged to develop your technical skills and knowledge, and will also be provided with support for your on-going career development and progression.
Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve. We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions – supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.
If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at talentacquisition@skipton.co.uk .
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Desktop Support Specialist employer: SBS Skipton Building Society
Contact Detail:
SBS Skipton Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11 and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in previous roles. Be ready to discuss your approach and the outcomes, as this will demonstrate your proactive mindset.
✨Tip Number 3
Network with current or former employees of Skipton, especially those in IT roles. They can provide valuable insights into the company culture and the specifics of the Desktop Support Specialist role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your commitment to continuous learning and development. Highlight any relevant courses or certifications you've pursued, as well as your enthusiasm for improving your technical skills, which aligns with the company's values.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles involving 1st or 2nd line support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for technology and your proactive approach. Mention specific examples of how you've improved processes or resolved issues in previous roles.
Highlight Technical Skills: Clearly list your technical skills, especially those mentioned in the job description like Windows 11, Office 365, and ITIL. If you have experience with software packaging or SCCM, make sure to include that as well.
Showcase Soft Skills: Since the role requires strong interpersonal skills, emphasise your ability to build relationships and provide excellent colleague experience. Share examples of how you've worked collaboratively in a team setting.
How to prepare for a job interview at SBS Skipton Building Society
✨Show Your Enthusiasm for Technology
Make sure to express your passion for technology during the interview. Share examples of how you've used tech to solve problems or improve processes in previous roles, as this aligns with the company's focus on colleague experience.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved technical issues in a 1st or 2nd line support role. Highlight your proactive approach and how you used data to identify trends or problems, which is crucial for this position.
✨Familiarise Yourself with Relevant Tools
While knowledge of Windows 11, Office 365, and SCCM is beneficial, it's important to show your willingness to learn. If you're not familiar with these tools, do some research beforehand and be ready to discuss how you would approach learning them.
✨Emphasise Team Collaboration
Since the role involves working closely with colleagues across various departments, be prepared to talk about your experience in team settings. Share how you've built strong working relationships and contributed to a positive team environment.
