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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and achieve sales goals in a vibrant retail setting.
- Company: Join a dynamic team passionate about athletic sneakers and apparel at a leading retail environment.
- Benefits: Enjoy competitive pay, generous employee discounts, and 28 days holiday plus more perks.
- Why this job: Be part of a positive culture where your enthusiasm for sportswear makes a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and athletic products.
- Other info: Flexible hours, including nights and weekends, with opportunities for development and internships.
Overview
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 year of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one\’s enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability – including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co‑workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open‑ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £10.00 – £13.85 per hour
- 28 days holiday – plus an extra day per year for the first 5 years!
- Associate discount of between 30 – 50%
- WellHub – Daily Wellbeing options for Employees
- Employee Assistance Program – Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
Address
Bluewater Centre
City
Dartford, Kent
State/Province
UK
Postal Code
DA9–9SJ
#J-18808-Ljbffr
cx Team Member employer: Foot Locker, Inc.
Contact Detail:
Foot Locker, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land cx Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current products will not only help you engage customers effectively but also demonstrate your passion for the industry during interviews.
✨Tip Number 2
Practice your customer engagement skills by role-playing with friends or family. This will help you feel more confident when interacting with customers and allow you to showcase your ability to ask open-ended questions.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar retail environments. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work nights, weekends, and holidays can make you a more attractive candidate for the CX Team Member position.
We think you need these skills to ace cx Team Member
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into excellent customer service.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles you've held. Discuss specific situations where you engaged with customers and contributed to a positive experience.
Demonstrate Teamwork Skills: Mention instances where you've collaborated with others to achieve goals. This could be in previous jobs, school projects, or volunteer work. Show that you can work well in a team environment.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the CX Team Member role. Use keywords from the job description and align your skills and experiences with the responsibilities outlined in the posting.
How to prepare for a job interview at Foot Locker, Inc.
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share any personal experiences or knowledge you have about the products, as this will demonstrate your genuine interest and help you connect with the interviewer.
✨Engage with Open-Ended Questions
Prepare to ask open-ended questions that show your ability to engage customers effectively. This not only highlights your customer service skills but also reflects your understanding of the role's responsibilities in assessing customer needs.
✨Highlight Team Collaboration
Discuss examples from your past experiences where you successfully collaborated with team members. Emphasising your ability to work well in a team will align with the company's focus on maintaining a positive and inclusive work environment.
✨Demonstrate Flexibility and Initiative
Be ready to talk about your flexible availability and willingness to take initiative. Mention any instances where you took charge of a task or adapted to changing circumstances, as this aligns with the job's requirements for independent work and varied hours.
