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For Companies At a Glance
- Tasks: Be the go-to person for small business owners, solving their problems and enhancing their experience.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, a dog-friendly office, and a fun work environment with games.
- Why this job: Make a real impact while working in a supportive, inclusive culture that values your ideas.
- Qualifications: Bring at least 2 years of customer service experience and great communication skills to the table.
- Other info: Flexible shifts available, with a mix of office and remote work after probation.
The predicted salary is between 20000 - 30000 ÂŁ per year.
1 week ago Be among the first 25 applicants.
Customer Support Officer
We’re Capital on Tap 👋
Capital on Tap was founded with the mission to help small‑business owners and make their lives easier. We provide an all‑in‑one business credit card and spend‑management platform that helps businesses save time and money. We proudly serve over 200,000 businesses worldwide and aim to help one million by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in a scaling, agile environment. You’ll get the space to solve problems creatively, make decisions, and see your impact right away.
Location & Working Hours
Hybrid‑based role based in our Cardiff City Centre Office. After probation you’ll be in the office 3 days a week and 2 days from home.
What You’ll Be Doing
- Serve customers via phone, email, and live chat, keeping interactions friendly and professional.
- Resolve issues quickly and own each customer’s case from start to finish.
- Listen carefully, understand problems, and find fair solutions.
- Stay up to date with our products and policies to provide accurate advice.
- Identify opportunities to improve processes and suggest enhancements.
- Recognise customers who need extra support and ensure they receive it.
Shifts
- Midnights Team: • Monday–Friday, rotating every other week – Week 1: 12:30 pm–9 pm; Week 2: 3:30 pm–Midnight.
- Nights Team: • Monday–Sunday (2 weekends in every 4) – 6 pm–6 am or 8 pm–8 am – 4‑week rolling pattern:• Week 1: 4 on, 3 off; Week 2: 3 on, 1 off, 3 on; Week 3: 3 off, 4 on; Week 4: 7 days off.
We’re Looking For
- 2+ years of customer‑service experience (financial services experience strongly preferred).
- Excellent written and verbal communication skills.
- Strong judgement and confidence handling complex or sensitive queries.
- Ability to manage high enquiry volumes without compromising quality.
- Proactive, solutions‑focused attitude – you love getting things right the first time.
- Empathy, curiosity, and a genuine desire to help people.
- Capacity to work independently and thrive in a fast‑paced team environment.
Diversity & Inclusion
We believe that different perspectives make us stronger. We welcome and encourage applicants from all backgrounds and experiences to join our team.
Great Work Deserves Great Perks
- Salary from £26,500 + monthly bonuses (part‑time salary discussed at interview).
- Private healthcare, including dental and optician services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary rewards (£250, £500, £750, 4‑week fully paid sabbatical).
- Salary‑sacrifice pension scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Annual learning and wellbeing budget.
- Enhanced parental leave.
- Cycle‑to‑work scheme.
- Season ticket loan.
- Six free therapy sessions per year.
- Dog‑friendly offices.
- Free drinks and snacks in our offices.
Interview Process
- First stage: 15‑minute intro call with a Talent Team member.
- Final stage: Assessment day – Tuesday 20th, Wednesday 21st, Thursday 22nd January 1 pm–5 pm (in person).
- Start date: Monday 23rd February 2026.
Other Information
Check out our \’Top Tips\’ for interviewing and keep updated on new opportunities by following us on LinkedIn. Email careers@capitalontap.com for any questions.
Excited to work here? Apply!
Click apply and we will aim to respond within 3 working days (busy periods could take up to 5 working days).
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Customer Support Officer employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your responses during the interview, showcasing your passion for customer service and how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service experience. Think about times when you successfully resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving skills and ability to handle high volumes of inquiries.
✨Tip Number 3
Practice your communication skills, especially in handling objections. Role-play scenarios where you might need to calm a frustrated customer or explain company policies clearly, as this is crucial for the Customer Support Officer role.
✨Tip Number 4
Research common customer service tools and CRM systems. Being knowledgeable about these platforms will not only impress your interviewers but also show that you're ready to hit the ground running in a fast-paced environment.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Officer role. Highlight your relevant experience in customer service, particularly any roles where you've handled inquiries or resolved issues.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively communicated with customers, both verbally and in writing, to resolve their issues.
Demonstrate Problem-Solving Abilities: When answering the question about handling a frustrated customer, illustrate your problem-solving skills. Use a specific example from your past experience to show how you managed a similar situation successfully.
Express Enthusiasm for the Role: In your motivation section, convey your excitement about working for Capital on Tap. Discuss what specifically draws you to their mission of helping small businesses and how you can contribute to their goals.
How to prepare for a job interview at Capital on Tap
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Capital on Tap values individuals who are passionate about providing excellent service, so share specific examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you handle difficult situations, especially with frustrated customers. Think of a time when you resolved a challenging issue and be ready to explain your thought process and the outcome.
✨Familiarise Yourself with the Company
Research Capital on Tap and understand their products and services. Being knowledgeable about the company will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Objection Handling
Since the role involves objection handling, practice how you would respond to common customer objections. This will demonstrate your ability to communicate effectively and ensure customer satisfaction during the interview.
