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For Companies At a Glance
- Tasks: Assist fans with ticketing queries and support membership processes.
- Company: Join Ticketmaster, the world's largest live entertainment company, connecting fans to events.
- Benefits: Enjoy a diverse culture, professional growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team dedicated to enhancing live event experiences for millions.
- Qualifications: Customer service experience preferred; enthusiasm for sports is a plus.
- Other info: Fixed term contract until September 2025, with flexible working hours.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary:
Location: Manchester – fully based in the office
Division: Ticketing Operations, Ticketmaster Sport
Line Manager: Ticketing Operations Lead
Contract Terms: Fixed Term Contract until the end of September 2025, 35 Hours per week (to business requirements), Monday to Sunday8 am-8 pm
THE TEAM
Ticketing Operations provide a range of membership and ticketing support for Major sporting clubs and events. We’re a diverse team with a genuine passion for providing excellent service to our clients and their fans.
THE JOB
Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-round support in each of these areas according to constantly changing demand.
Core responsibilities will involve interacting with fans via customer support phone lines and email, as well as packing membership cards and packs, amongst other associated tasks.
WHAT YOU WILL BE DOING
- Providing Membership support on behalf of sports clients/events via customer service phone lines to assist fans with queries, sales and renewals.
- Processing email queries from fans and customers to assist with sale and renewal processes.
- Establishing a solid understanding of company systems to provide the appropriate level of excellent customer service expected by clients.
- Accurately prepare membership Items for dispatch and provide full Membership benefits.
- Admin duties in preparation for events to ensure an efficient process on the day and delegated tasks from Assisting Team Lead.
- Supporting the Ticketing Operations Assistant Core Team in their responsibilities to assist in meeting targets.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Customer Service experience.
- Call Centre experience preferable.
- Excellent written English in order to professionally respond to customer queries via email.
- Proven history of consistently achieved targets.
- A basic knowledge of Microsoft Excel.
- An enthusiasm for sport is preferable.
YOU (BEHAVIOURAL SKILLS)
- Professional Telephone Manner
- Attention to detail
- Punctuality and time efficiency
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Ticketing Operations Assistant (Fixed Term Contract) employer: Live Nation
Contact Detail:
Live Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Operations Assistant (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Ticketmaster's services and the specific sports clients they work with. Understanding their operations and the types of events they manage will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre environment. Practising common customer queries related to ticketing and membership can give you an edge when discussing your experience.
✨Tip Number 3
Show your enthusiasm for sports during your interactions with us. Whether it's through your knowledge of recent events or your passion for a particular team, demonstrating genuine interest can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, as the role involves meeting targets and managing customer expectations. Sharing specific examples from past experiences can highlight your ability to thrive in a dynamic environment.
We think you need these skills to ace Ticketing Operations Assistant (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres. Emphasise any achievements related to meeting targets and your enthusiasm for sports.
Craft a Strong Cover Letter: In your cover letter, express your passion for live events and how your skills align with the responsibilities of the Ticketing Operations Assistant role. Mention your attention to detail and professional telephone manner.
Showcase Your Communication Skills: Since excellent written English is crucial for this role, ensure your application is free from grammatical errors. Use clear and concise language to demonstrate your ability to respond professionally to customer queries.
Research Ticketmaster: Familiarise yourself with Ticketmaster's values and mission. Understanding their commitment to reliability, teamwork, and integrity will help you convey your alignment with their culture in your application.
How to prepare for a job interview at Live Nation
✨Show Your Passion for Sports
Since the role is within Ticketing Operations for sports events, make sure to express your enthusiasm for sports during the interview. Share any relevant experiences or favourite teams to connect with the interviewers.
✨Demonstrate Customer Service Skills
Highlight your previous customer service experience, especially in call centres. Be prepared to discuss specific examples of how you've handled customer queries and resolved issues effectively.
✨Familiarise Yourself with Company Systems
Research Ticketmaster's systems and processes before the interview. Showing that you have a basic understanding of their operations will demonstrate your initiative and readiness to learn.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration. Prepare examples of how you've worked successfully in a team setting, as this role emphasises the importance of working together to meet targets.
