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For Companies At a Glance
- Tasks: Manage customer enquiries and provide exceptional service across multiple channels.
- Company: Join the iconic Tiffany & Co. brand known for luxury and excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation, creativity, and client relationships.
- Qualifications: Strong communication skills and previous retail or contact centre experience required.
- Other info: Position based in Dartford; must have UK work authorisation.
The predicted salary is between 36000 - 60000 £ per year.
Cross Functional Operational Specialist – Tiffany Service Centre (Dartford)
Dartford, United Kingdom
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.
Position Overview
The Cross Functional Operational Specialist is a highly skilled, service centre-based individual (our Service Centre is based in Dartford)who manages customer needs for after-sales and servicing-based enquiries for multiple channels including Personal Shopping, E-Commerce, Customer Service and Retail. The CFOS provides the Tiffany Experience to every clientand develops strong client relationships by ensuring the delivery of the highest service levels through the pursuit of excellence, innovation, and state of the art technology.
The Tiffany & Co.Cross function operational support will exhibit skills in the following competencies:
- Expertise & Judgment:Demonstrates expertise and business acumen, applies judgment, takes calculated risks.
- Strategy & Innovation:Thinks strategically, inspires creativity, plans and organizes.
- Partnership: Collaborates productively, cultivates and manages talent, communicates with impact.
- Execution: Strives for excellence, delivers results, and measures outcomes.
The Tiffany & Co. Cross Functional Operations Specialist will be accountable for the following Key Accountabilities:
- Provide a level of service that client’s value and an experience that distinguishes Tiffany & Co. from the competition. Act as a trusted authority to reduce client effort in the resolution of their concerns and completion of their servicing requirements.
- Honour commitments as the client advocate between internal departments and business processes to resolve client dissatisfaction and build enduring relationships.
- Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.
- Create loyalty to the Tiffany & Co. brand through delivering excellent service at all times.
Teamwork, Collaboration and Communication
- Contribute to the success of the department through developing and maintaining effective working relationships and strong communication within the immediate team and key business partners.
Efficiency and Productivity
- Provide efficient and timely physical and systematic processing of customer owned merchandise service orders to and from customers, vendors and TCO locations.
- Manage the workflow of the TSC including identifying and assigning parts and performing quality inspections of repaired merchandise.
- Produce new sale and retail price update valuations ensuring accuracy and consistency.
- Display expertise in multi-system, multi-tasking environment to manage calls, written correspondence and business processes.
- Consistently meet departmental KPIs
Required Qualifications/Primary Job Requirements
- Superior communication and interpersonal skills.
- Previous service experience in a retail or contact centre environment.
- Familiarity with workshop, servicing, repair processes and associated terminology.
- Must have authorisation to work and remain in the UK
Job Info
- Job Identification 61529
- Job Category Retail
- Posting Date 07/09/2025, 01:11 PM
- Locations Dartford-UKDC
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Cross Functional Operational Specialist - Tiffany Service Centre (Dartford) employer: TIFFANY & CO
Contact Detail:
TIFFANY & CO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cross Functional Operational Specialist - Tiffany Service Centre (Dartford)
✨Tip Number 1
Familiarise yourself with Tiffany & Co.'s brand values and customer service philosophy. Understanding their commitment to excellence will help you align your approach during interviews and demonstrate that you embody the Tiffany Experience.
✨Tip Number 2
Showcase your emotional intelligence by preparing examples of how you've handled customer complaints or service issues in the past. Highlighting your ability to empathise and resolve conflicts will resonate well with the role's focus on client relationships.
✨Tip Number 3
Research the latest trends in customer service technology and multi-channel communication. Being knowledgeable about innovative solutions can set you apart, as the role requires a strong grasp of state-of-the-art technology in service delivery.
✨Tip Number 4
Network with current or former employees of Tiffany & Co. to gain insights into the company culture and operational processes. This insider knowledge can provide you with valuable talking points during your interview and show your genuine interest in the position.
We think you need these skills to ace Cross Functional Operational Specialist - Tiffany Service Centre (Dartford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in retail or contact centre environments. Emphasise any roles where you demonstrated service excellence and built strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and how you align with Tiffany & Co.'s values. Mention specific examples of how you've used emotional intelligence to resolve customer issues in the past.
Showcase Relevant Skills: Highlight skills that match the job description, such as communication, teamwork, and problem-solving. Provide examples of how you've successfully collaborated with teams or managed workflows in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TIFFANY & CO
✨Showcase Your Service Excellence
Prepare to discuss specific examples of how you've provided exceptional customer service in previous roles. Highlight situations where you went above and beyond to resolve client issues, as this aligns perfectly with the expectations for the Cross Functional Operational Specialist position.
✨Demonstrate Emotional Intelligence
Be ready to talk about how you handle difficult situations with clients. Share instances where you showed empathy and understanding, especially when resolving complaints or service issues. This will illustrate your ability to create loyalty and trust with clients.
✨Emphasise Teamwork and Collaboration
Think of examples that showcase your ability to work effectively within a team. Discuss how you’ve collaborated with colleagues or other departments to achieve common goals, as teamwork is crucial for success in this role.
✨Familiarity with Processes and Technology
Brush up on your knowledge of retail service processes and any relevant technology used in customer service environments. Be prepared to discuss how you’ve successfully managed multiple tasks or systems in past roles, as this will demonstrate your capability to thrive in a multi-tasking environment.
