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- Tasks: Join us as a Customer Services Adviser, handling enquiries and ensuring customer satisfaction.
- Company: NFU Mutual is a leading UK insurance company with over 110 years of experience.
- Benefits: Enjoy flexible working options after training, free onsite parking, and career progression opportunities.
- Why this job: Be part of a supportive team that values honesty and integrity while making a real impact.
- Qualifications: Previous customer service experience is preferred; a positive attitude and willingness to learn are essential.
- Other info: Full training provided, with opportunities for apprenticeships and professional qualifications.
The predicted salary is between 20000 - 30000 £ per year.
Salary – £25,000 – full time standard office hours – five days a week, with free onsite parking.
Flexible working will be considered after a period of initial training.
NFU Mutual\’s agencies in Strathaven and Lanark are currently recruiting for a Customer Services Adviser to be based in our Strathaven office.
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for
About the role
As a Customer Services Adviser within our offices, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional customer service, you’ll handle enquiries, paperwork and sales tasks, with a ‘can-do’ proactive enthusiasm.
About you
The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. Longer term, we also can offer career progression.
For further information, please contact keith_j_thom@nfumutual.co.uk
Closing Date: 11th July 2025.
Please note that you\’ll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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Customer Services Adviser employer: NFU Mutual
Contact Detail:
NFU Mutual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Familiarise yourself with NFU Mutual's values and services. Understanding their commitment to customer service and the range of products they offer will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from your previous roles. Think of specific situations where you went above and beyond for a customer, as this will highlight your proactive approach and ability to handle enquiries effectively.
✨Tip Number 3
Network with current or former employees of NFU Mutual if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
✨Tip Number 4
Demonstrate your willingness to learn and grow within the company. Mention any relevant training or professional development you are interested in, as this shows your commitment to building a long-term career with NFU Mutual.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Services Adviser position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight your customer service skills and any relevant experience, and explain why you would be a great fit for NFU Mutual's values and mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at NFU Mutual
✨Showcase Your Customer Service Skills
As a Customer Services Adviser, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues, demonstrating your proactive and enthusiastic approach.
✨Understand the Company Values
NFU Mutual places a strong emphasis on honesty, integrity, and trust. Familiarise yourself with these values and think about how they align with your own. Be ready to discuss how you embody these principles in your work.
✨Prepare for Role-Specific Questions
Expect questions that assess your telephone manner and people-oriented approach. Practice responses to common scenarios you might face as a Customer Services Adviser, such as dealing with difficult customers or managing multiple tasks simultaneously.
✨Express Your Willingness to Learn
The role offers full training and development opportunities, so highlight your eagerness to learn and grow within the insurance industry. Discuss any relevant skills or experiences that demonstrate your ability to adapt and thrive in a new environment.
