Facilities Assistant for Charitable Organization, Central London

Overview

An exciting opportunity has arisen for an experienced Facilities Coordinator to join a dynamic team for a well established Charitable Organization delivering first-class services within a professional, client-facing environment. This is a hands-on, varied role requiring a proactive individual who can provide exceptional customer service, ensure operational excellence, and respond effectively to client needs.

Responsibilities

• Overseeing the day-to-day delivery of facilities services on-site, ensuring that performance targets are met and compliance requirements are fulfilled. The role may require travel to other sites within the wider portfolio, depending on operational needs.
• Managing audits and inspections, overseeing contractor and supplier performance, and taking ownership of site budgets and financial reporting.
• Providing timely administrative support including purchase order processing, goods receipting, and monthly billing reconciliation.
• Ensuring accurate CAFM system updates and maintaining up-to-date health and safety records.
• Strong relationship management is essential, with the Facilities Coordinator acting as the first point of contact for client queries and operational issues. Building positive working relationships with internal teams and external stakeholders, preparing reports and running monthly client meetings as required.
• A hands-on approach to operational support during peak times or staff shortages is also expected.
• Monitoring and investigating health and safety incidents, supporting minor project work, and ensuring all planned maintenance and statutory compliance tasks are completed.
• Clear communication, a problem-solving mindset, and a commitment to continuous improvement and customer satisfaction are vital.

Qualifications

• Proven experience in a similar facilities role, with the ability to communicate professionally in both written and verbal formats.
• Strong organisational skills, a proactive attitude, and confidence using Microsoft Office to a high standard.
• A flexible approach to working hours and tasks is also required to meet business needs.