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- Tasks: Be the friendly face of our office, managing queries and providing top-notch customer service.
- Company: Portico specializes in guest services with over 15 years of experience in the UK & Ireland.
- Benefits: Enjoy holiday allowance, pension, life insurance, discounts, and an award-winning training academy.
- Why this job: Join a vibrant community that values hard work, fun, and personal growth in a prestigious environment.
- Qualifications: Looking for a positive person with strong communication skills and a passion for exceptional service.
- Other info: Work Monday to Friday, 40 hours a week, in a dynamic and supportive team.
The predicted salary is between 21600 - 28800 £ per year.
Portico are searching for a Corporate Reception Host (Guest Services Host) to join our team based in the Guildford offices of a financial services company!
The successful candidate will be the first point of contact for all queries related to office management and front of house reception. They will work closely with the firms staff, as well as other service partners to provide the best possible level of customer service to all.
Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
Hours: 40 hours per week, Mon-Fri.Salary: £25,200
Qualifications
We are looking for a friendly and positive person with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service.
Experience of office management duties are highly beneficial.
Whats in it for you?
- Holiday allowance and Enhanced annual leave.
- Pension.
- Life insurance.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour private helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
AMRT1_UKCT
Receptionist employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, demonstrate your ability to create exceptional experiences for clients.
✨Tip Number 2
Familiarize yourself with the company culture at Portico. They value hard work, dedication, and a fun working environment, so be prepared to discuss how your personal values align with theirs.
✨Tip Number 3
Highlight any previous experience in office management or guest services during your conversations. This will show that you understand the responsibilities of the role and are ready to hit the ground running.
✨Tip Number 4
Be proactive in your approach. Anticipate questions they might have about your experience and prepare thoughtful responses that reflect your attention to detail and willingness to go above and beyond.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Corporate Reception Host position. Understand the key responsibilities and the qualities Portico is looking for in a candidate, such as customer service skills and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and office management. Use specific examples that demonstrate your ability to go above and beyond for clients, as well as your strong organizational and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for service and your proactive approach. Mention how your previous experiences align with the values of Portico and how you can contribute to creating exceptional experiences for their clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of a Receptionist.
How to prepare for a job interview at Portico
✨Show Your Customer Service Passion
Make sure to convey your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns perfectly with what Portico is looking for.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss situations where your attention to detail made a significant impact. This could be anything from managing office supplies to ensuring a seamless guest experience.
✨Be Ready to Discuss Office Management Experience
If you have any experience with office management duties, be prepared to highlight this during your interview. Discuss how you handled various tasks and how that experience can benefit Portico's operations.
✨Emphasize Your Communication Skills
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated with colleagues and clients in the past.
