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- Tasks: Assist customers with life assurance, savings, and pension plans through calls.
- Company: Diligenta is the UK's largest provider of outsourced administration services for Life Assurance and Pensions.
- Benefits: Enjoy 31 days annual leave, a contributory pension scheme, and a wellbeing programme.
- Why this job: Join a supportive team making a real difference in customers' lives during important moments.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: Flexible working hours with no weekends or evenings required.
The predicted salary is between 24570 - 24570 £ per year.
Customer Service Representative – Bristol
Customer Service Representative – Bristol
Salary: From £24,570-£24,570 per year
Customer Service Representative – Bristol
Salary: From £24,570-£24,570 per year
Customer Service Representative
Salary: £24,570
Monday-Friday, 8:30am – 6pm
Bristol Lake view, Bristol, BS34 8SW
You\’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you\’ll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn\’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We\’re an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer\’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expansive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are…
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we\’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that\’s 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Apply for this role:
Do you hold valid Right to Work in the UK? Yes No Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)? Yes No Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied? Yes No Have you been referred for this position by Diligenta Employee? Yes No Have you previously worked for Tata Consultancy Services (TCS)? Yes No Attach CV Tick to signal your acceptance of the Diligenta Privacy Policy and the privacy policy of our recruitment partners Sanderson Solutions Group
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Customer Service Representative - Bristol employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Bristol
✨Tip Number 1
Familiarise yourself with the company and its values. Diligenta places a strong emphasis on integrity, respect, and customer service. Showing that you understand and align with these values during your interactions can set you apart.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. In customer service roles, being able to think on your feet and provide solutions is crucial. Think of examples from your past experiences where you've successfully resolved issues for customers.
✨Tip Number 3
Practice your communication skills. As a Customer Service Representative, you'll need to convey information clearly and empathetically. Consider role-playing scenarios with friends or family to enhance your verbal communication.
✨Tip Number 4
Show your enthusiasm for learning. Diligenta values personal and career development, so expressing your eagerness to grow and learn new skills can make a positive impression. Be ready to discuss how you plan to develop in the role.
We think you need these skills to ace Customer Service Representative - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you've worked in contact centres, retail, or hospitality. Emphasise skills like communication, problem-solving, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've helped customers in the past and how you align with the company's values.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as proficiency in Microsoft Office, strong verbal and written communication, and the ability to handle pressure. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Representative role.
How to prepare for a job interview at Diligenta
✨Research the Company
Before your interview, take some time to learn about Diligenta and its values. Understanding their commitment to customer service and the importance of empathy in their work will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong verbal and written communication skills are essential. Be prepared to demonstrate these during the interview by clearly articulating your thoughts and providing examples of how you've effectively communicated in past roles.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your previous experience where you successfully resolved issues or provided exceptional service, and be ready to discuss your thought process.
✨Emphasise Adaptability and Problem-Solving
Highlight your ability to adapt to changing priorities and solve problems efficiently. Share instances where you had to think on your feet or adjust your approach to meet customer needs, as this is crucial in a fast-paced environment.
