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- Tasks: Support the claims team by answering queries and maintaining accurate records.
- Company: QBE is a global insurer focused on innovation and customer service.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Why this job: Join a friendly team that values your wellbeing and offers growth opportunities.
- Qualifications: Strong organisational skills and a passion for customer service are preferred.
- Other info: Flexible working options and a commitment to diversity and sustainability.
The predicted salary is between 28800 - 43200 £ per year.
Primary Details
Time Type: Full time; Worker Type: Employee; To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
Claims Customer Advisor
Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note – Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role
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Undertake a range of duties in order to provide effective support to internal claims handling teams
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Adhere to agreed processes and procedures to ensure accurate recording and processing of information
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Operate an effective ‘helpline’ facility to clients in order to provide a high standard of client care
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Respond to client requests in accordance with service standards
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Develop effective working relationships with internal and external stakeholders
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Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service
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Conduct a continuous review of the status of all outstanding claims
About You
If you’re highly organised, eager to learn, commercially savvy, and excited about growing your skills, this opportunity is made for you! Join us and be part of a team where your ambition and curiosity will truly shine.
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Strong organisational and analytical skill able to prioritise
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Effective communication skills, both written and verbal
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Basic understanding of insurance and reinsurance with specific reference to the relevant class of business
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Proficiency in Microsoft Excel, Word, and PowerPoint.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from
As well as the benefits below we also offer an extensive choice of other options to suit you!
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30 days holiday a year with the option to buy up to 2 additional days.
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Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
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Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
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Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
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Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
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Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
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Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own.
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Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
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AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
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Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
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UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
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Working Dads Employer Awards 2023 Winner: Parental Policies Award
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Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
To learn more about our achievements, click here
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management
How to Apply
To submit your application, click \”Apply\” and follow the step by step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Claims Customer Advisor employer: QBE Europe
Contact Detail:
QBE Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Customer Advisor
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are handled will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios with a friend can help you articulate your thoughts clearly and empathetically.
✨Tip Number 3
Network with current or former employees of QBE on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Claims Customer Advisor.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your understanding of the role and the company’s values. This shows your enthusiasm and helps you stand out as a candidate.
We think you need these skills to ace Claims Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Claims Customer Advisor role. Emphasise your customer service experience, organisational skills, and any familiarity with Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle sensitive situations with empathy. Mention specific examples of how you've successfully managed customer queries or claims in the past.
Highlight Relevant Skills: In your application, clearly outline your strong interpersonal and communication skills. Provide examples of how you've effectively collaborated with internal and external stakeholders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Claims Customer Advisor position.
How to prepare for a job interview at QBE Europe
✨Research the Company
Before your interview, take some time to learn about QBE's values, culture, and recent achievements. This will not only help you understand what they stand for but also allow you to tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Claims Customer Advisor, you'll need strong interpersonal skills. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues, demonstrating your ability to empathise and communicate effectively.
✨Demonstrate Organisational Skills
Given the role's emphasis on maintaining accurate records and managing workloads, be ready to discuss how you prioritise tasks and stay organised. You might want to share specific tools or methods you use to keep track of your responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in the role and how you would approach them, especially in sensitive situations requiring professionalism and empathy.
