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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a dynamic retail leader focused on career growth and exceptional shopping experiences.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a vibrant team, grow your skills, and make a real impact in retail.
- Qualifications: Bring a positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for volunteering and earning recognised qualifications while you work.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With excellent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically see challenges as opportunities for personal and professional growth.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health, and well-being advice through TELUS Health.
- Health cash plans.
- Wide range of internal development courses to support personal and professional growth.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognized qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
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Store Colleague - General employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - General
✨Tip Number 1
Familiarise yourself with the JD Group brand and its product range. Understanding what we offer will help you engage customers effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to handle various customer interactions confidently will set you apart as a candidate who can deliver exceptional service.
✨Tip Number 3
Showcase your ability to work in a team by discussing past experiences where you collaborated with others to achieve a common goal. This is crucial for a Store Colleague role, as teamwork is key to meeting store targets.
✨Tip Number 4
Be prepared to discuss how you would approach upselling and cross-selling products. Think of examples from your previous experiences or how you would apply these techniques in our store to maximise sales opportunities.
We think you need these skills to ace Store Colleague - General
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to upsell and maintain high merchandising standards.
Showcase Your Interpersonal Skills: In your application, emphasise your confident communication skills and your ability to engage with customers. Provide examples of how you've successfully resolved customer queries or contributed to a positive shopping experience.
Highlight Flexibility and Teamwork: Mention your flexibility in working various shifts and your willingness to support other departments. This shows that you are a team player who can adapt to the dynamic retail environment.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
As a Sales Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service and retail during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Know the Brand
Familiarise yourself with JD Group's products and values. Being able to discuss their offerings and how they align with your personal values will demonstrate your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Prepare specific examples from your previous experiences where you successfully resolved issues or exceeded sales targets.
✨Highlight Teamwork Skills
Since the role involves working closely with other sales assistants, be ready to discuss your teamwork experiences. Share instances where collaboration led to achieving store targets or improving customer satisfaction.
