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- Tasks: Lead our Welcome Teams and ensure five-star service in a dynamic environment.
- Company: Portico specializes in guest services with over 15 years of experience in the UK & Ireland.
- Benefits: Enjoy enhanced annual leave, pension, life insurance, and exclusive discounts.
- Why this job: Join a vibrant community that values hard work, fun, and personal growth.
- Qualifications: Must have experience managing teams in corporate or five-star hospitality settings.
- Other info: This role is London-based with travel across the UK and Ireland.
The predicted salary is between 38400 - 57600 £ per year.
We are currently recruiting for a Guest Services Account Manager to oversee our Welcome Teams based with our client in the financial services industry!
The Successful Guest Services Account Manager will oversee our Welcome Teams and provide strategic welcome assistance to our location and regional managers, ensuring that we deliver five-star service across the contract.
The successful candidate will be an experienced senior manager who has managed a team of at least 15-20 people within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to help and develop our people.
Alongside their HR and management experience, the successful candidate will need to demonstrate excellent time management skills to find the perfect balance between their management and operational duties.
Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account remains a trailblazer!
Excellent relationship building and communication skills will also be essential, as they will need to be comfortable in creating and maintaining excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.
Please note: This role is London based but includes regular travel across the UK and Ireland.
Hours: 40 hours per week, as requiredSalary: £48,000 per annum
- Experience of managing a team of at least 15-20 people within a corporate or five start hospitality environment is essential.
- Excellent time management and communication skills.
- The ability to review, create and implement new policies and procedures.
- The ability to build and maintain strong working relationships with people at all levels of a business.
Whats in it for you?
- Holiday allowance and Enhanced annual leave.
- Pension.
- Life insurance.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour private helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
AMRT1_UKCT
Gest Services Account Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gest Services Account Manager
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the specific needs and challenges of this sector will help you tailor your approach during interviews and discussions, showcasing your ability to provide strategic welcome assistance.
✨Tip Number 2
Highlight your experience in managing large teams. Be prepared to share specific examples of how you've motivated and developed your team members in previous roles, as this will demonstrate your leadership capabilities.
✨Tip Number 3
Showcase your innovative ideas for improving guest services. Think about processes you've implemented in the past that enhanced service delivery, and be ready to discuss these during your conversations with us.
✨Tip Number 4
Build your network within the hospitality and corporate sectors. Establishing connections with professionals in these fields can provide valuable insights and potentially lead to referrals or recommendations for the role.
We think you need these skills to ace Gest Services Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Guest Services Account Manager position. Understand the key responsibilities and required skills, such as team management, time management, and relationship building.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience managing teams in corporate or five-star hospitality environments. Provide specific examples of how you've successfully led teams and improved service delivery.
Showcase Your Skills: Demonstrate your excellent communication and time management skills in your application. Use concrete examples to illustrate how you have built strong relationships with stakeholders and managed multiple projects simultaneously.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Portico. Mention your passion for guest services and how you align with their commitment to providing impeccable client services.
How to prepare for a job interview at Portico
✨Showcase Your Leadership Experience
Make sure to highlight your experience managing a team of 15-20 people in a corporate or five-star hospitality environment. Share specific examples of how you motivated and developed your team, as this role requires an inspirational character.
✨Demonstrate Time Management Skills
Prepare to discuss how you balance management and operational duties effectively. Provide examples of how you've prioritized tasks in a busy environment to ensure that service delivery remains top-notch.
✨Innovative Ideas Matter
Be ready to share innovative ideas you've implemented in previous roles. Discuss how you reviewed, created, and implemented new processes to enhance service effectiveness, as this is crucial for the Guest Services Account Manager position.
✨Build Relationships with Stakeholders
Emphasize your excellent relationship-building and communication skills. Prepare to discuss how you've maintained strong working relationships with key stakeholders and how you take ownership of delivering projects in dynamic environments.
