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- Tasks: Be the friendly face that welcomes guests and ensures their stay is exceptional.
- Company: Join the welcoming team at Hampton by Hilton in Plymouth, MA.
- Benefits: Enjoy flexible pay options, room discounts, and referral bonuses.
- Why this job: Experience a positive atmosphere with opportunities for growth and teamwork.
- Qualifications: Customer service experience is preferred; hotel experience is a bonus.
- Other info: Part-time shifts available; earn up to $500 for successful referrals.
Hampton by Hilton, Plymouth,MA is looking for a new Team Member to help bring a friendly smile to every guest, every time!
We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent.
We offer a warm and inviting work environment, where friendly and supportive co workers come together. You will also have the chance to receive cross training, as well as opportunities for career growth and mentorship. As a Hilton Team member, you will also enjoy amazing discounts on hotel rooms for both you and your family to enjoy. Additionally, we have Company-wide incentives throughout the year that reward our hardworking staff.
Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500.
If you possess a welcoming personality and have some availability on weekends, we strongly encourage you to apply for the Front Desk Agent position. This is an excellent chance to enhance your professional skills and become a valuable member of our thriving team at the Hampton Inn.
Pay: $17 – $18 Per Hour
Schedule: Must have weekend availability
Job Types: Part-Time
Shift: 7-3PM & 3-11PM
Responsibilities
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Qualifications
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy
- Flexibility to work shifts including evenings, weekends, and holidays
- Previous hotel experience is a plus
Benefits
- Brand Wide Room Discounts
- Company Wide Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA employer: Lafrance Hospitality
Contact Detail:
Lafrance Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA
✨Tip Number 1
Familiarise yourself with the Hampton by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Front Desk Agent role. Engage in conversations with friends or family to enhance your ability to greet guests warmly and handle inquiries effectively.
✨Tip Number 3
Showcase your multitasking abilities by discussing any relevant experiences where you successfully managed multiple tasks at once. This is particularly important in a fast-paced hotel environment.
✨Tip Number 4
Be prepared to demonstrate your problem-solving skills. Think of examples from past experiences where you resolved issues for customers, as this will highlight your capability to handle guest concerns professionally.
We think you need these skills to ace Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the responsibilities of a Front Desk Agent. Emphasise your ability to multitask, communicate effectively, and maintain attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to create a welcoming environment for guests. Mention specific examples from your past experiences that demonstrate your friendly attitude and problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and any previous experience in fast-paced environments. If you have hotel or PEP experience, be sure to mention it as a plus, even if it's not extensive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Agent role.
How to prepare for a job interview at Lafrance Hospitality
✨Show Your Warmth
As a Front Desk Agent, your ability to make guests feel welcome is crucial. During the interview, demonstrate your friendly attitude and approachability. A warm smile and positive energy can go a long way in making a great first impression.
✨Highlight Customer Service Experience
Even if you haven't worked in a hotel before, any customer service experience is valuable. Be prepared to share specific examples of how you've helped customers in the past, resolved issues, or provided exceptional service.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. Use the interview to showcase your organisational skills and ability to manage multiple tasks. You might mention how you keep records accurate or how you ensure smooth check-ins and check-outs.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
