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For Companies At a Glance
- Tasks: Serve food and drinks, take orders, and create memorable guest experiences.
- Company: Join The Tower Hotel, a stunning 4-star hotel near iconic London landmarks.
- Benefits: Enjoy flexible hours, competitive pay, wellness support, and exciting discounts.
- Why this job: Be part of a dynamic team dedicated to exceptional service and personal growth.
- Qualifications: Passion for hospitality, strong communication skills, and a desire to learn.
- Other info: Inclusive workplace encouraging diverse applicants; career development opportunities available.
Contract: FlexiblePayment: HourlySalary: £12.50 per hour
Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it’s more than just that—you’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.
In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.
What you’ll bring
- A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
- Comfort in a front-line role facing the public, with a natural, approachable demeanor
- Empathy and the ability to build meaningful relationships with guests and team members
- Precision and a keen eye for detail to ensure a flawless guest experience
- A demonstrated desire to pursue a career in hospitality
- Ability to work effectively as part of a team in a fast-paced environment
If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Waiting Staff - Room Service employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff - Room Service
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing about the Tower Hotel's unique features, like its stunning views and diverse dining options, will help you engage with guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to delivering exceptional service, which is crucial for this position.
✨Tip Number 3
Emphasise your ability to work in a fast-paced environment. Share experiences where you've successfully managed multiple tasks or handled high-pressure situations, as this will demonstrate your readiness for the dynamic nature of the role.
✨Tip Number 4
Express your eagerness to learn and grow within the hospitality industry. Mention any specific areas you're interested in developing, as this aligns with the hotel's commitment to career progression and will make you a more attractive candidate.
We think you need these skills to ace Waiting Staff - Room Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you've interacted with guests, taken orders, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service. Mention specific examples of how you've gone above and beyond for customers in previous roles to demonstrate your commitment.
Showcase Your Soft Skills: Highlight your interpersonal skills, such as empathy and the ability to build relationships. Use examples from past experiences to illustrate how these skills have helped you succeed in a team setting.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Peoplebank
✨Show Your Passion for Service
During the interview, express your genuine enthusiasm for providing excellent service. Share examples of how you've gone above and beyond for guests in previous roles, as this will resonate with the hotel's commitment to quality service.
✨Demonstrate Your People Skills
Since the role involves a lot of guest interaction, be prepared to discuss how you build relationships with customers. Use specific anecdotes that highlight your empathy and ability to connect with people, which are crucial for fostering loyalty.
✨Highlight Your Attention to Detail
Mention instances where your keen eye for detail made a difference in a guest's experience. This could include anything from ensuring orders are correct to creating a welcoming atmosphere, as precision is key in hospitality.
✨Emphasise Your Teamwork Abilities
The hotel values teamwork, so be ready to talk about your experiences working in fast-paced environments. Share how you collaborate with colleagues to ensure smooth operations, as this will demonstrate your adaptability and commitment to the team.
