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- Tasks: Invigilate exams and ensure a smooth testing process for candidates.
- Company: PSI supports test-takers in achieving their dreams through certifications.
- Benefits: Enjoy flexible working hours, competitive pay, and a focus on personal development.
- Why this job: Join a diverse and inclusive team dedicated to making a positive impact.
- Qualifications: Customer service experience is a plus; full training provided.
- Other info: Zero hours contract with potential travel to other Test Centres.
Title: Test Centre Administrator (TCA/Invigilator)
Location: Glasgow, travel is fully paid when working off-site
Wage: £14, plus holiday pay accrued pro-rata
Hours: Full-Time (zero hours), Monday-Friday (9am-5pm)
About PSI
Join Us at PSI – Where You Belong, Grow, and Thrive!
At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do – not just words, but values deeply embedded in our culture and the full employee experience.
We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA’s (Test Centre Administrators/invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).
Role Responsibilities
- Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
- Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
- Verifying customer/test taker personal identification documents and explaining the exam testing process/rules.
- Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
- Champion accessibility by offering support to individuals with special requirements.
- Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
- Setup workstations and equipment flawlessly, ensuring the stage is set for success.
- Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
- Performing test centre opening and closing procedures.
- Some housekeeping duties such as vacuuming floors and sanitizing. keyboards/workstations after each test taker has finished their exam/test.
- Be the bridge between dreams and reality, as you provide test results that shape careers.
- Ensure all test centre and wider PSI policies and procedures are followed.
- Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
- Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
- Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- High school diploma, GCSE, or local country equivalent.
- Experience in similar roles is an advantage; however, not essential as full training will be given.
- Customer-facing experience is an advantage.
- Strong communication and customer service skills.
- An ability to work under pressure and sometimes deal with difficult situations.
- Strong attention to detail.
- Ability to work as part of a team.
- Proficiency in Microsoft Office software is a plus.
- Basic computer knowledge.
- Physical agility to stand and walk for 40% of your shift.
- A commitment to maintaining exam security.
At PSI, we’re more than just a workplace – we’re a global team driven by shared values and real impact. If you\’re ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.
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Test Center Administrator - Glasgow employer: PSI Services LLC
Contact Detail:
PSI Services LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Center Administrator - Glasgow
✨Tip Number 1
Familiarise yourself with the exam invigilation process. Understanding the procedures and guidelines will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any customer service experience you have. Since this role requires strong communication skills and a focus on customer satisfaction, showcasing relevant experiences can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle difficult situations or pressure, as these scenarios are likely to come up given the nature of the job.
✨Tip Number 4
Research PSI's commitment to diversity, equity, and inclusion. Being knowledgeable about the company's values and culture can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Test Center Administrator - Glasgow
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Center Administrator position. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any relevant roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to work under pressure and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of PSI's culture that resonate with you, such as their commitment to diversity and inclusion, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at PSI Services LLC
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Test Center Administrator. Familiarise yourself with the invigilation process and customer service expectations, as these will likely be focal points during your interview.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with candidates, be prepared to discuss your previous customer-facing experiences. Highlight any situations where you provided excellent service or resolved conflicts, as this will demonstrate your ability to handle the pressures of the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult candidates or technical issues in the test centre. Think of examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Emphasise Teamwork and Communication
This position requires working closely with a team, so be ready to discuss your teamwork experiences. Share examples of how you’ve effectively communicated with colleagues and contributed to a positive team environment, as this aligns with PSI's inclusive culture.
