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For Companies At a Glance
- Tasks: Engage with customers, capture leads, and guide them through the sales journey.
- Company: Join Tesla, a leader in sustainable energy and innovative technology.
- Benefits: Enjoy flexible hours, a dynamic work environment, and the chance to make an impact.
- Why this job: Be part of a mission-driven team that values collaboration and customer experience.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Part-time role with 20 hours per week, located in Portsmouth.
What To Expect
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
- Start date: Immediate
- Location: Portsmouth
- Duration: 12 Months
- Time type: Part Time (20 hours per week)
What You\’ll Do
What You\’ll Do
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
- Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla’s values.
What You\’ll Bring
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
- Strong knowledge or willingness to learn Tesla\’s products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate information in an easy-to-understand manner.
- Previous experience providing excellent customer service.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work on weekends and evenings as required.
- A passion for Tesla\’s mission to accelerate the world\’s transition to sustainable energy.
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Customer Experience Specialist, Sales - Portsmouth (Part Time) employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist, Sales - Portsmouth (Part Time)
✨Tip Number 1
Familiarise yourself with Tesla's products and services. Understanding the features and benefits of Tesla vehicles, solar panels, and energy storage solutions will help you engage customers more effectively and answer their questions confidently.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in a sales context. Role-playing different customer scenarios can help you become more comfortable in building rapport and addressing objections, which is crucial for this role.
✨Tip Number 3
Network with current or former Tesla employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews and interactions.
✨Tip Number 4
Stay updated on Tesla's latest news and developments. Being knowledgeable about recent product launches or company initiatives will demonstrate your passion for the brand and commitment to its mission during your conversations with potential employers.
We think you need these skills to ace Customer Experience Specialist, Sales - Portsmouth (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you engaged with customers or captured leads, as this aligns closely with the responsibilities of a Customer Experience Specialist at Tesla.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Tesla's mission and how your skills can contribute to their goals. Mention specific examples of how you've successfully engaged customers or driven sales in past roles.
Highlight Interpersonal Skills: In your application, focus on your interpersonal skills. Provide examples of how you've built rapport with customers and delivered exceptional service, as these are key qualities Tesla is looking for in a candidate.
Show Enthusiasm for Sustainability: Express your enthusiasm for sustainable energy and Tesla's products in your application. This will demonstrate your alignment with the company's values and mission, making you a more attractive candidate.
How to prepare for a job interview at Tesla
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for Tesla's mission to accelerate the world's transition to sustainable energy. Share any personal experiences or insights that demonstrate your commitment to sustainability, as this aligns closely with the company's values.
✨Demonstrate Your Customer Engagement Skills
Prepare examples from your past experiences where you successfully engaged with customers. Highlight how you identified their needs and provided exceptional service, as this role heavily relies on building rapport and guiding customers through the sales journey.
✨Familiarise Yourself with Tesla Products
Take the time to learn about Tesla's vehicles, solar panels, and energy storage solutions. Being knowledgeable about the products will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer interactions or lead capture situations. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and ability to maintain a positive attitude under pressure.
